Student Success Retention Coordinator

Virginia, United States
Competitive Salary
Apr 23, 2021
Employment Level
Employment Type
Full Time

Working Title

Student Success Retention Coordinator

Position Number




Appointment Type

Full Time

Sensitive Position


Sensitive Position Statement

A sensitive position requires a fingerprint-based criminal history check.

This is NOT a sensitive position.

Campus Security Authority


Campus Security Authority Statement

This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.

Designated Personnel


Designated Personnel Statement

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest


Statement of Economic Interest Statement

This position does NOT require a Statement of Personal Economic Interest.

Restricted Position


Restricted Position Statement

A restricted position would be subject to availability of funding.

This is NOT a restricted position.

Chief Objective of Position

Christopher Newport University invites applications for the position of Student Success Retention Coordinator, with an effective position start date on or after June 1, 2021.

The Student Success Retention Coordinator is an integral member of the Division of Enrollment and Student Success whose primary function is to support the University’s mission to foster academic persistence, bolster retention rates and increase degree completion. The position supports a robust integrated approach connecting work efforts with all units within Enrollment Services and Student Success Team.

Work Tasks


Researches, develops, and assesses best practices that improve persistence and support targeted programming to assist Christopher Newport University students academically, personally, and professionally.

Assists program staff in the development and facilitation of Setting Sail Orientation sessions, Welcome Week Workshops, Signing Day, First Generation activities and other unique programs for students that contribute to academic success.

Coordinates the “LAUNCH Virtual Transition Program”, as well as components of the Community Captains and Captains’ Connections initiatives. Facilitates and/or supports College 140 – The Transitional Learner course and College 150 – The Intentional Learner.

Intervention and Outreach:

Meets with individual students to create personalized action plans for success in the classroom. Assists students with developing appropriate alternatives, options, and strategies for resolving student related issues. Regularly meets with and monitors academic progress of students who are identified as “at-risk” or in academic jeopardy.
Responsible for conducting outreach, providing academic support services and developing interventions to support special population students and who have been identified through “At Risk” indicators, Captains Care campus referrals, midterm grades, and/or on academic probation. Maintains “drop in” hours for students who need immediate assistance with academic difficulties.

Responsible for outreach and tracking of CNU’s “Recruit Back” initiatives for retention of first year students.

Workshops and Events:

Collaborates with the Academic Success staff and the Director of Academic Success to develop and facilitate workshops designed for CNU students as a whole. Implements and conducts student success workshops and seminars. Facilitates retention-centered programming workshops. Special focus to be primarily first year freshmen.

Statistical Analysis:

Reviews retention data with the Center for Academic Success (CAS) team to identify common trends and barriers resulting in failure to progress. Provides recommendations to the Director of Academic Services regarding new initiatives and programs at Christopher Newport University to enhance freshmen retention and overall student graduation rates.
Maintains documentation of student interactions with academic staff in addition to attendance at Center for Academic Success sponsored workshops events. Compiles data and generates standardized reports and prepares documentation for program files and individual student records for senior leadership. Makes recommendations to the Director based on attendance and survey feedback for future programming needs.

Stays current with trends and best practices regarding student retention; participates in conferences and meetings to maintain knowledge of current industry best practices and guidelines.


Responsible for the administration of the CSI (College Student Inventory) Survey administration prior to Summer Orientation. Participates and makes recommendations in the Post Assessment team discussion to determine students to be considered “at-risk.”

Facilitates the administration of the MYSA (Mid-Year Student Assessment) Survey administration during fall term. Participates and makes recommendations in the Post Assessment team discussion to determine students to be considered “at-risk.”

Communication and Marketing:

Assists with marketing for the Center for Academic Success and services provided. Responsible for development of content for e-newsletter and communication plans directed at parents of first year students. Responsible for daily postings to Center for Academic Success social media sites such as Facebook, Instagram and Twitter according to CNU guidelines.

Serves as department representative and support for annual events such as Welcome Week, Setting Sail, Changing Tides, Commencement, and Getting Started Week. Conducts informational presentations for students in regards to resources and services offered by the Center for Academic Success and the First Year Retention Specialists.

Responsible for developing and maintaining exemplary relations with all constituencies both in and outside the Center for Academic Success.

Develops and maintains very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the “Student’s First” value at CNU and routinely goes the extra mile in providing service. Projects a positive image of the department and university to all constituents.

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

Review and communicate safety issues to assure a safe and healthy workplace and a reduction in work related absence.

Performs other duties as assigned.

Knowledge, Skills, Abilities (KSA's) required

Excellent interpersonal communication skills.
Demonstrated organizational and time management skills.
Must be highly motivated, innovative and creative.
Strong computer skills. Ability to foster positive internal and external public relations.

Ability to work both independently and on a team.
Ability to consult with faculty, administrators, students and families.
Ability to serve in a coaching or mentoring role for college students.
Evening and weekend hours are required at strategic times.

Knowledge, Skills, Abilities (KSA's) preferred

Proficiency with google email, calendar, sheets, forms and "g"chat.
Proficiency with Microsoft Office programs such as Word, Excel, and SWAY.
Knowledge of and commitment to the mission of Christopher Newport University.

Required Education

Masters Degree or Bachelor’s Degree with experience that equates to an advanced degree.

Preferred Education

Master’s Degree in College Student Personnel, Counseling, College Student Development or Higher Education with 18+ graduate level hours in Student Development / Counseling preferred.

Experience Required

Experience mentoring, coaching, or advising students.

Experience Preferred

Experience advising, mentoring, coaching, or teaching first year college students.
Experience advising, mentoring, coaching, or teaching first generation college students.
Experience creating supportive programming for first generation college students.
Familiarity with student success strategies including academic study skills and intrusive advising practices.
Experience working with underrepresented student populations in a college setting.
Experience with Social Media such as Facebook, Instagram, Snapchat and Twitter.
Experience developing and facilitating workshops and/or information sessions. Excellent presentation skills.

CNU Information

Selected by The Princeton Review for The 386 Best Colleges: 2021 Edition, and highly ranked for its quality of life and innovative leadership, Christopher Newport University is a public school offering a private school experience — great teaching, small classes, and a safe, vibrant campus. A “student-first, teaching-first” community, Christopher Newport is dedicated to the ideals of scholarship, leadership and service. The University is located between Williamsburg and the Virginia beaches in Newport News, and enrolls 5,100 students. Academic programs encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University has a new and technologically advanced campus, has generated over 7,300 applications for a freshmen class of 1,155 and has been ranked by U.S. News & World Report’s America’s Best Colleges guide as fourth among public regional universities in the South and seventh among all regional universities in the South. In addition, Christopher Newport is ranked third among all public schools for having "the highest proportion of classes with fewer than 20 students.” Christopher Newport is committed to ensuring that all people are welcomed, honored and fully engaged in the life of our academic community. We seek exceptional and diverse candidates and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit


Posting Detail Information

Posting Number


Number of Vacancies


Posting Date


Application Deadline


Application Instructions

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application. Review of applications will begin May 9, 2021. Applications received after May 9, 2021, will be accepted but considered only if needed.

This position will have an effective start date on or after June 1, 2021.

Search finalists are required to complete a CNU sponsored background check.

Quick Link for Internal Postings

EEO Statement

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement: