Sr. Medical Office Coordinator

Location
Maryland, United States
Salary
Salary Not Specified
Posted
Apr 22, 2021
Employment Type
Full Time
General Summary/Purpose:
Working collaboratively in the top ranked Division of Endocrinology, Diabetes, & Metabolism, the Sr. Medical Office Coordinator is responsible for overseeing the day-to-day activities of a multi-faceted, high volume medical practice to ensure a smooth-functioning office and excellent patient relations. Providing support in a team-based, service-oriented environment to multiple physicians, the Medical Office Coordinator is responsible for a variety of interactions with patients, insurance companies, schedulers, and other health professionals in preparation for and following up from the clinic visit. In addition to the clinic support responsibilities, this position will perform other administrative functions to ensure the successful operations of the Division’s clinical practice, and may provide administrative support to the Inpatient Diabetes Management Service. Serving in a Division that exceeds national benchmarks for employee engagement, this position is responsible for providing excellent service, resolving patient problems by taking appropriate action or referring to other resources, and regularly performing duties of a sensitive and confidential nature. The position will also provide cross coverage to other Medical Office Coordinators in the Divisions of Endocrinology, Diabetes & Metabolism, Hematology, and Nephrology.

Specific Duties & Responsibilities:

    • Handle incoming requests from patients andensure that issues are resolved promptly and thoroughly
    • Provide quality service and support in a variety of areas which mayinclude, but are not limited to, scheduling, registration and care coordination
    • Support physicians with insurance preauthorization and single case agreement processes by submittingnecessary clinical information as instructed by the physicians
    • Coordinate follow-up office visits by providing information about treatment, and testing locations
    • Schedulelab tests and other procedures, and/or coordinates with other areas to complete the scheduling process
    • When a physician’s clinic is cancelled, call patients to re-schedule physician and/or testing appointmentspertaining to that visit
    • Refer patients to Access Services to schedule appointments
    • Participate in multi-party conversations to ensure appropriate timing of services and
      medical records as required by physician
    • Provide administrative support for medical matters on behalf of physicians
    • Complete divisional requests for filing, faxing, scanning, copying, answering phones, sorting mail,
      data entry, and other tasks
    • Coordinate with patient and/or referring physicians to obtain outside medical records.
    • Refer patients to appropriate resources/clinical areas
    • Send out letters and post op information to referring physicians
    • Receive completed and signed forms requested by the patient such as: Disability,
      Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc.
    • Proactively review upcoming clinic schedules to identify potential issues, propose
      solutions, and fill vacant slots
    • Identify and triage requests for urgent appointments and taking the appropriate action to resolve
      issues
    • Provide scheduling and administrative support to the Medical Director of the Inpatient Diabetes Management Service
    • Other duties as assigned
Minimum Qualifications(Required)

High School Diploma/GED.

  • Three (3) years progressively responsible medical office experience.
  • Medical terminology required.
  • Intermediate computer and proofreading skills required.
  • Experience in the Johns Hopkins system strongly preferred.
Additional education may be substituted for up to one year of experience.JHU Equivalency Formula:30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *

Special Knowledge, Skills, and Abilities:

Operating a personal computer with tasks such as accessing e-mail, electronic calendars, the Epicelectronic medical record, and other clinical information systems/ office support software.

  • Good oral andwritten communication.
  • Ability to communicate with all levels of University and Hospital personnel, outsidevendors, patients, and patient families
  • The incumbent will be expected to successfully complete and maintain proficiency in required clinicalinformation systems, scheduling systems, and other required training.

Classified Title: Sr. Medical Office Coordinator
Working Title: Sr. Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Hourly Pay Rate Range:$17.42 - $23.95/ Commensurate with Experience
Employee group: Full Time
Schedule: Monday - Friday, 8:30am-5:00pm / 40 hrs per week
Exempt Status: Non-Exempt
Location:04-MD:School of Medicine Campus
Department name: 10002807-SOM DOM Endocrinology
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

School of Medicine - East Baltimore Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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