SUPPORT SPECIALIST

Job no: 233485-US
Work type: Staff-Full Time
Department: DOIT/USER SVCS/HD LEVEL ONE
Location: Madison
Categories: Computer Science, Information Systems/Technology



Position Summary:

Provides information technology (IT) support services to end users in support of institutional technology operation. Provides training to end users.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

No Degree Required

Minimum Years and Type of Relevant Work Experience:

Required
* Demonstrated effective performance in a customer service environment.
* Effective interpersonal skills and ability to address potentially difficult situations and customers.
* Demonstrated commitment to diversity, respect and ethical practices in alignment with DoIT's Mission and Foundational Principles.
* Interest and aptitude for providing technical solutions to customers and the ability to quickly learn IT troubleshooting.
Preferred
* Previous technical troubleshooting experience.
* Knowledge of a higher education environment along with its products and services.
* Demonstrated technical competence in a customer support environment and knowledge of information systems technology and operations.
* Successful experience supporting both Windows and/or MacOS X operating systems

Additional Information:

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.

The candidate selected for this position will initially perform a combination of on-site and remote work subject to an approved telecommuting agreement, which is reviewed and approved annually. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a University provided computer.

Must be able to lift and carry materials weighing up to 25 lbs unassisted, to stand, stoop, twist and bend routinely and repeatedly throughout the 8 to 10 hour work shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Department(s):

A065043-INFORMATION TECHNOLOGY/USER SVCS/HD LEVEL ONE

Work Schedule:

M-F

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $21.50 HOURLY
Depending on Qualifications

Instructions to Applicants:

Click on the "Apply Online" button to start the application process.
You will be prompted to upload the following documents:
Resume (REQUIRED)
Cover letter (REQUIRED)
Please use your Cover Letter to address each of the Required Qualifications for this position (listed above in the Minimum Years and Type of Relevant Work Experience section). For each Required Qualification, describe your relevant experience, using specific examples from your work history to illustrate how your experience satisfies the requirement.

Contact:

Vickie Arneson
vickie.arneson@wisc.edu
608-262-1936
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

IS TECH SRV PROF(13461)

Employment Class:

University Staff-Ongoing

Job Number:

233485-US

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Apr 22 2021 Central Daylight Time
Applications Close: May 6 2021 11:55 PM Central Daylight Time

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