CLIENT SYSTEMS ADMINISTRATOR (COMPUTER SUPPORT ANALYST 2)

CLIENT SYSTEMS ADMINISTRATOR (COMPUTER SUPPORT ANALYST 2)

Req #: 189422 Department: UW BOTHELL: INFORMATION TECHNOLOGY Job Location: UW Bothell Posting Date: 04/21/2021 Closing Info: Closes On 05/04/2021 Salary: $4,653 - $6,259 per month Union Position: Yes Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Located in the heart of the Puget Sound region, the University of Washington Bothell is one of the most dynamic public universities in the state of Washington. The campus is committed to increasing access to an excellent UW education and preparing students to be leaders throughout Washington and beyond.

UW Bothell provides students a participatory, cross-disciplinary experience grounded in hands-on learning, community-based research, close relationships with faculty as teachers and mentors, and the personalized support of staff who are dedicated to student success.

The campus offers more than 55 undergraduate and graduate degrees. Current enrollment is approximately 6,000 students. More than 90 percent of undergraduates are from Washington State, more than 40% are first-generation college attendees, and more than half are students of color.

The University values hiring faculty and staff who have demonstrated experience and ability to work successfully with diverse student populations and who can contribute to a campus culture that promotes equity among colleagues.

Diversity and inclusion are core values at UW Bothell. Our work begins with the acceptance and celebration of the differences that are represented through the many diverse and minoritized communities on our campus and in the surrounding community. We recognize that we are bound together in a collective experience and that our actions impact all in our community. When we focus on the lives of the most marginalized groups among us, we also create conditions of equity, justice and academic excellence for everyone.

The three priorities of the University’s current Strategic Plan - Increasing Access, Achieving Excellence are to: strengthen diversity and equity, enhance community and campus engagement, and advance cross-disciplinary teaching and scholarship.

In addition to having award winning faculty and staff, UW Bothell has been recognized for innovations in academic programming and support services designed to help students graduate on time and debt-free. It has also earned both recognition and awards for its work in the area of environmental sustainability.

Information Technology Department at UW Bothell has an outstanding opportunity for the Client Systems Administrator (Computer Support Analyst 2).

We are seeking a dynamic and energetic individual that loves technology and new challenges for a Client Systems Administrator position in a diverse university environment. Ideal candidates, like you, will bring excellent technical and interpersonal skills, a team-oriented and collaborative approach, and a desire to continue to develop and refine your skills. As a member of our team, you will have opportunities to grow technically and professionally.

The Client Systems Administrator is a member of the Technology Support Team and is responsible for managing, maintaining, and supporting client desktop computers. This includes providing desktop management functions including imaging, patching, and application deployment; troubleshooting hardware, software, and peripherals; one-on-one training; and providing technical support for students, faculty, and staff in support of UW Bothell’s mission.

MINIMUM QUALIFICATIONS:
  • Three years of experience in programming and/or computer support services of a technical nature OR One year of experience as Computer Support Analyst I OR equivalent education/experience.

    ADDITIONAL QUALIFICATIONS:
  • In-depth knowledge of computer systems (Hardware and OS).
  • Expertise in Macintosh and Window platform support. Experience with Active Directory, Windows and Mac management applications/tools.
  • Ability and experience to write scripts in administrative languages (i.e. Windows PowerShell, Bash, AppleScript, Python). Basic understanding of Microsoft Active Directory and Group Policy.
  • Ability to troubleshoot complex problems, identify, and implement solutions.
  • Experience in effectively handling difficult and high-pressure support situations in a fast-paced and dynamic environment, on the phone, via email, and in person.

    Desired Qualifications:
  • A Bachelor’s degree.
  • Experience in assisting end users with the use of new technologies, where detailed documentation may not be available or easy to find.
  • Ability to work with diverse constituents.
  • Knowledge of management tools for installation, configuration, and software deployment to endpoints.
  • Knowledge of Active Directory, Group Policies, and security best practices.
  • Good judgment, discretion and the ability to maintain confidentiality.
  • Individuals in this position may need to lift and move computer systems or other technology.
  • Attention to detail, timely and appropriate follow-up, proactive and constructive problem solving, openness to new approaches.
  • Strong communication and customer service skills and an ability to remain calm, friendly and relaxed in a fast-paced environment.
  • A strong aptitude and desire to learn new technologies.

    CONDITIONS OF EMPLOYMENT:
  • 40 hours a week; Monday through Friday during regular business hours. Some overtime or off-hours work may be required as needed.
  • Currently a mix of remote and on-site work.
  • Work will be performed across UW Bothell campus. This role is required to walk/travel to other buildings on campus as needed.
  • Typically in a shared space office environment.

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .



Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .

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