Student Affairs Case Manager

University of Colorado Boulder
Colorado, United States
Salary Not Specified
Apr 22, 2021
Employment Type
Full Time

Job Summary

The office of Student Support & Case Management encourages applications for the Student Affairs Case Manager !

The goals of the Case Manager are to:
  1. Prevent crisis before it occurs through the provision of outreach and educational programming, consultation, appropriate assessment, and referrals;
  2. Ensure that students whose behavior is of concern are contacted through follow-up processes and have access to the appropriate services so that they have the opportunity to improve their welfare and success;
  3. Sustain a unified reporting and tracking system that will allow the department and Dean of Students Office to be aware of patterns of behavior that may elicit the need for assessment and to provide a documented response to distressed students.

The Case Manager serves as the primary resource for managing student issues related to crisis intervention and coordination with other CU-Boulder departments and facilitates communication to and from the Students of Concern Team (SOCT). The key functions of the Case Manager are to triage the referrals and reporting information as it comes in; investigate as necessary to gather available information; prioritize cases; and determine the appropriate response, including but not limited to whether the reported information should be reviewed by the SOCT or Dean of Students Office or whether the Case Manager can provide the needed assistance.

Once a student intervention has been initiated and support structures are in place, the Case Manager may provide further follow-up with the student, as needed.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Our goal is to help students become successful, curious, competent individuals during their time at CU Boulder. We provide educational opportunities, resources and support services to help students find their community and build lifelong skills. Overall, students will gain self-confidence and the ability to achieve both academic and personal goals.

What Your Key Responsibilities Will Be

Student Advocacy and Case Management
  • Take reports, investigate concerns, evaluate, and present cases to Students of Concern Team (SOCT), Dean of Students, or SSCM leadership.
  • Serve as a point of contact and provides consultation for campus community members who are seeking guidance and advice about our services for students who may be experiencing distress; also communicate possible intervention steps and procedures.
  • Respond to walk-ins and phone calls related to students in distress as needed.
  • Obtain and review updates on distressed students and facilitates the flow of information between appropriate offices both on campus and in the greater community.
  • Assist referred students in making use of University and/or community resources and services.
  • Provide one-on-one consultation with students seeking guidance and resolving educational and personal challenges.
  • Connect with parents/guardians, families, or designated emergency contacts as appropriate.
  • Serve as a member of the case management team and communicate current information related to cases concerning students in distress; work closely with the senior level staff and assist in determining the appropriate action to take on referred cases.
  • Coordinate and implement recommendations from SOCT regarding students in distress.
  • Maintain confidential student records.
  • Complete documentation and maintain record-keeping of student cases in Maxient, an electronic database.

  • Coordinate follow-up and tracking of students in distress to monitor progress and ensure compliance with recommendations.
  • Prepare reports and presentations on the case management process.
  • Document student contacts and assist in the record-keeping process for students of concern including the electronic database system.
  • Follow up on cases, monitoring progress through resolution.
  • Assist in collection and reporting of assessment data to provide support to in compiling weekly, monthly, and annual reports to highlight SSCM accomplishments and services.
  • Assist in the development and maintenance of the website, links, brochures, communication, etc.
  • Inform their supervisor of pertinent ongoing cases, projects, and possible threats.
  • Assist with emergency operations planning, division education/training and tracking.
  • Assist in reviewing and developing policies, procedures, and training to support the successful operations of the division.
  • Assist with assessing outcomes and develop strategies for improving services, programs, facilities, and communication.
  • Serve on committees, task forces, and working groups as designated.
  • Manage at least one office-wide initiative in coordination with SSCM leadership.
  • Other duties as assigned.

University Collaboration
  • Manage referrals of distressed students and provide feedback to referral agents.
  • Coordinate with representatives from various departments including Student Conduct and Conflict Resolution, Housing and Residence Life, Office of Disability Services, University Police, Office of Victim Assistance, Counseling and Psychiatric Services, University Legal Counsel, and appropriate staff and faculty across the university.
  • Assist with outreach and education with appropriate university and off-campus constituents including web-based systems of reporting.
  • Provide connection to resources for members of the campus community; including staff, faculty, departments, and colleges.
  • Serve as liaison for designated on and off-campus resources.

What We Can Offer

Salary range is $48,000 - $51,000.


The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be Resourceful. Be Supportive. Be Boulder.

What We Require

  • Master’s degree in Higher Education, Student Affairs, Counseling, Psychology, Social Work or a related field or equivalent combination of education and experience may substitute.
  • Two years of relevant experience in higher education primarily working with student populations.

What You Will Need

  • Ability to interact effectively with students, faculty/staff, parents.
  • Excellent written and oral communication skills.
  • Current knowledge of principles/practices in student development, multicultural competence, and case management.
  • Excellent interpersonal skills.
  • Ability to manage multiple competing priorities; including triage and prioritization of information in a fast-paced environment.
  • Demonstrated computer proficiency (word processing, spreadsheets, database systems, etc.).
  • Ability to work cooperatively with others within a multidisciplinary team environment.
  • Evidence of effective collaborative relationships with students, faculty, staff, and parents.
  • Demonstrated experience in facilitating training and presentations to students, staff, or faculty.

What We Would Like You To Have

  • Experience working in a college or university setting in the areas or case management and/or working on a university behavioral intervention team or threat assessment team.
  • Experience using an electronic case management system.
  • Experience in crisis management and response.
  • Demonstrated ability in managing difficult and complex situations involving students.
  • Experience developing and maintaining case management files.

Special Instructions

To apply, please submit the following materials:
  1. A current resume.
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by May 6, 2021 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs .

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

Similar jobs

Similar jobs