As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.
Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,300 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna’s unique Global Opportunities program. Susquehanna University’s 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit https://www.susqu.edu.
The Admissions Receptionist serves as the first point of contact for prospective students and their guests when visiting campus. The Admissions Receptionist is responsible for supporting the day-to-day activities related to all campus visits in partnership with the Campus Visit Coordinator and under the supervision of the Senior Associate Director of Admission. Administrative support is also provided to the operations and counseling teams. The Admissions Receptionist answers inbound phone calls to the general Admissions line.
- Provide superior customer service to prospective students and
- Frequently coordinate with the Campus Visit Coordinator to
ensure guest schedules are accurate.
- Act as primary contact for guests to Admissions House. Handle
scheduled appointments who arrive early or late; provide immediate
arrangements for guests with no appointments.
- Utilize Slate to help arrange appointments for guests with
faculty, staff and current students. Update student records in
Slate as needed.
- Arrange itineraries which include meals, tours, class time,
individual meetings, etc. Restructure or reschedule itineraries
upon immediate notice as necessary.
- Answer the main telephone line and monitor the general SU email
inbox. Answer questions when appropriate or transfer to the best
- Work closely with the Athletics Office to coordinate visits
with athletic recruits.
- Support the Student Ambassador program and coordinate their
schedules as needed.
- Maintain and organize the Admissions House lobby.
- Assist with data entry as needed.
Knowledge, Skills, Abilities
Demonstrated ability to stay organized while managing multiple tasks simultaneously.
Knowledge of English language including meaning and spelling of words, rules of composition and grammar. Ability to use both basic software such as Microsoft Office and Outlook in addition to complex software such as our Slate CRM (Customer Relationship Management). Skilled at verbal communications both in-person and over the phone. Ability to work corroboratively with faculty and staff from across campus.
High school degree or equivalent is required.
Normal office environment. Position requires the ability to stand or sit for extended periods of time. Position requires the ability to move about the campus. Position requires the ability to talk and to hear instruction. Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach. Position requires occasional stooping, crouching and bending. Position requires the ability to occasionally lift up to 10 pounds. Working conditions are indoor.
Special Instructions to the Applicant:
Benefits Eligible: Yes
Number of Months: 12 months
Other Number of Months:
Work Schedule/Hours per Week:
Posting Date: 04/22/2021
Closing Date: 5/22/2021
Open Until Filled: No
Anticipated Start Date:
Posting Number: AH00725
To apply, visit https://jobs.susqu.edu/postings/2251