Coordinator of Welcome and Transition

Oregon, United States
Salary Not specified
Apr 22, 2021
Employment Level
Employment Type
Full Time

Coordinator of Welcome and Transition

Job no: 527363
Work type: Officer of Administration
Location: Eugene, OR
Categories: Food Service/Hospitality, Student Life/Services

Department: Student Orientation Programs
Appointment Type and Duration: Regular, Ongoing
Salary: $37,168 - $40,800 per year
Compensation Band: OS-OA04-Fiscal Year 2020-2021
FTE: 1.0

Internal Only

Application Review Begins
May 10th, 2021; position open until filled

Special Instructions to Applicants
In addition to a completed online application, including information for three professional references (one must be a current supervisor), please attach:

  • A current resume
  • A cover letter that illustrates how you meet the positions qualifications and competencies as well as address your experience/understanding of the components of an intentionally designed experience for prospective and new students, and their families, as they navigate the college search, selection, and transition processes.

    Department Summary
    It is the mission of Student Orientation Programs to introduce new and prospective students and their families to the university's intellectual climate. In addition, we seek to improve the quality of the new student experience by providing assistance with academic, personal, and social adjustment to the university, demonstrating the University of Oregon's commitment to teaching, learning, and scholarship.

    Through recruitment programs such as the Ambassador Program, Duck Preview, Duck Days and orientation events such as IntroDUCKtion and Week of Welcome, Student Orientation Programs serve approximately 90,000 visitors, prospective students, new students, and families.

    Position Summary
    The University of Oregon Division of Student Services and Enrollment Management is completing an exciting construction project that will co-locate a new residence hall with a new state-of-the-art Welcome Center for prospective and new students, as well as special groups visiting the University of Oregon for campus tours. Additionally, Orientation Programs is expanding its programs and events intended to increase the yield of new students and reduce “summer melt” prior to the start of fall classes. In each of these cases, the experience of prospective and new students is critical to our success.

    The Coordinator for Welcome Experience will be tasked with finalizing critical components of the new recruitment center and working with department colleagues to implement a campus visit strategy aimed at the entering class of 2022 and beyond. The Coordinator will also be responsible for designing and executing attendee experiences for critical yield events such as Duck Preview, Duck Days, as well as welcome and transition events such as IntroDUCKtion, Oregon Migrations, and Week of Welcome.

    As such, the Coordinator will serve as a member of several division-level yield and anti-melt strategic implementation teams, and will work with colleagues in Admissions, Strategic Communications, University Housing, and Financial Aid and Scholarships, to execute the department's elements of the in-person strategic tactics. The Coordinator will be part of a decision-making team within the Office of Student Orientation Programs and will be the primary contact for university contractors and vendors who provide services and equipment for events. The Coordinator will be expected to work closely with Strategic Communications and Marketing team members to ensure that brand execution and messaging align with university and division goals, strategies, and guidelines. This position has a significant impact on the recruitment and transition of students at the university. The Coordinator will have the discretion to make decisions about equipment, rentals, and design of several major transition programs and events.

    This position will be supervised by the Director of Student Orientation Programs.

    Minimum Requirements
  • Bachelor's degree or equivalent combination of skills, experience, and education
  • One year of experience in higher education administration, enrollment management, student affairs, or a related field; two years undergraduate experience as a student in recruitment and/or transition may substitute

    Professional Competencies
  • Demonstrated ability to support and execute large-scale programs
  • Exceptional attention to detail, organization, planning, and presentation skills
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making skills
  • Demonstrated ability to work in a dynamic, highly collaborative, team-oriented environment
  • Demonstrable commitment to promoting and enhancing diversity, including the ability to communicate and work effectively with individuals from diverse backgrounds and cultures

    Preferred Qualifications
  • Demonstrated knowledge of effective hospitality and guest services best practices
  • Master's degree in higher education administration, student affairs, or a related field
  • Experience with undergraduate orientation, transition, and retention programs
  • Demonstrated experience enhancing student retention
  • Completion of a hospitality or customer experience management course (e.g., Disney College Program)

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit


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