Specialist III/IV, Information Technology (Systems Engineer)

Position Details

Requisition Number

S771P

Home Org Name

Library Administration

Division Name

Library

Position Title

Specialist III/IV, Information Technology (Systems Engineer)

Job Class Code

MA14C/D

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

Auburn University Libraries IT Department, Systems, is seeking to fill a Systems Engineer position. Assess technology trends and issues and define technical solutions to meet the Libraries technology needs. Ensure stability, integrity, and efficient operation of the information systems that support Libraries functions.

Essential Functions

Essential functions include, but are not limited to:

• Installing and configuring new servers; adding detailed working notes to related tickets in the HelpDesk platform (e.g., to allow for easy hand-off with co-workers); committing configuration or code changes to source/version control; maintaining internal wiki pages (guides, configuration details, etc.)
• Supporting library servers; primary web server; catalog and discovery layer; interlibrary loan system; proxy server for electronic resources (primarily for off-campus access); digital collections; digital preservation; internal tools (e.g. scheduling software, ticketing and documentation platforms); general file storage
• Monitoring and supporting the use of the Library Systems Department’s ticketing system (“libhelp”) and responding to problem reports and requests for assistance
• Performing preventive maintenance; diagnosing, repairing, or replacing defective or malfunctioning equipment
• Preparing and maintaining documentation for performed tasks, procedures and all server changes
• Helping to bring the Libraries into compliance with IT related University policies (i.e.: cyber security compliance)
• Serving as a departmental liaison to the Auburn University Office of Information Technology ( OIT )
• Regular patching and monitoring of systems availability and backups
• Serving on library committees as needed; and representing the Auburn University Libraries at the state, regional, and national levels as appropriate
• Handling DNS, Firewall, IP Administration, and SSL / TLS certificate requests through the Auburn University Office of Information Technology ( OIT )
• Assisting with general (e.g., “Desktop Support”) IT support issues
• Sharing a rotating weekly schedule of evening and weekend on-call duty
• Following all protocols regarding handling sensitive and confidential information (e.g. PII, HR)
• May perform other general and/or related duties as assigned. After-hours and on-call service should be expected.

Education Level

Entry into the applicant pool for Level III requires a high school diploma or equivalent.

Field of Study

No specific discipline.

Years of Experience

4 or more years of relevant experience

Area of Experience

Relevant IT experience as a software developer, database designer or administrator, and/or system administrator. Employer will consider advanced degrees in lieu of experience.

Requirements for Additional Job Levels

Education Level

Four-year degree or higher from an accredited institution may be considered in lieu of experience

Field of Study

No specific discipline.

Years of Experience

Area of Experience

Requirements for Additional Job Levels

The Specialist III position requires a high school diploma or equivalent and four (4) or more years of applicable experience. Typical salaries for Level III range from $42,000 to $53,000.

The Specialist IV position required a high school diploma or equivalent and five (5) or more years of applicable experience. Typical salaries for Level IV range between $55,000 and $65,000.

Minimum Skills and Abilities

• Effective written and interpersonal communication skills and the ability to interact professionally with a diverse group of users and support staff.

• Individual must be committed to the delivery of quality service and be self-motivated, able to work both independently under minimal supervision and as a team member, and comfortable learning and working in a fast-paced, dynamic environment.

• Proven ability to successfully initiate, track, and manage multiple detail-oriented projects simultaneously.

• A commitment to an inclusive and diverse campus environment.

Minimum Technology Skills

• Experience administering Linux, Solaris, or other Unix servers, including shell scripting, patching, managing local firewalls, using logs for troubleshooting, and keeping the OS running.
• Experience with using and configuring Nagios (or a fork such as Icinga, Naemon), Zabbix or other monitoring/reporting platforms.
• Experience using virtual environments for testing, troubleshooting and deployment purposes (e.g., VMware Workstation, Oracle VirtualBox, Microsoft Hyper-V).
• Proficiency in Windows desktop or MacOS operating systems.
• Proficiency with Windows Server operating systems.
• Experience working with Active Directory to manage users, groups, group policies and preferences.
• Basic understanding of remote storage protocols (e.g., iSCSI, NFS, SMB, etc.).
• Experience installing and configuring basic desktop computer hardware and peripherals.

Minimum License and Certifications

Desired Qualifications

• A Bachelor’s degree from an accredited institution in Computer Engineering, Computer Science, Information Systems, Management Information Systems or related field.
• Experience using a scripting language to perform administrative tasks (e.g., build small tools to help with automation, monitoring checks for systems like Nagios).
• Experience with log management and discovery frameworks such as ELK stack (ElasticSearch, Logstash, Kibana), Splunk or Graylog.
• Experience using Subversion, Git, Mercurial or other version control systems.
• Experience managing systems configured with RAID storage devices (e.g., setup, diagnosis, and safe replacement of failed disks).
• Experience with one or more automation frameworks such as Ansible, Puppet, Chef, SaltStack, Terraform.
• Experience with using or administering a relational database system such as PostgreSQL, MySQL, MariaDB, Oracle, Microsoft SQL Server, Microsoft Access

Salary Grade

32

Salary Range

$35,000 - $75,100

Job Category

Information Systems/Technology

Working Hours if Non-Traditional

List any hazardous conditions or physical demands required by this position

Posting Date

04/21/2021

Closing Date

EEO Statement

A commitment to an inclusive and diverse campus environment is required. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Please use the attachment feature of the online employment system and attach the following: cover letter, resume, and references. Only complete application packets will be considered for review.

Quick Link for Internal Postings

https://www.auemployment.com/postings/22482
Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

1. * How were you made aware of this opportunity?
   • AU Employment website
   • Employment websites (Indeed, HigherEd Jobs, etc.)
   • Veterans Assistance Services
   • Disability Assistance Services
   • Newspaper
   • Professional Journal
   • Listserv
   • HR email
   • Social Media
   • State Employment Service
   • Walk-in
   • Other
2. * Please select the answer that best describes your current employment relationship with Auburn University.
   • Not a current Auburn employee
   • Current Auburn employee in position less than one year
   • Current Auburn employee in position more than one year
3. * Do you have a high school diploma or equivalent?
   • Yes
   • No
4. * Do you have 4 years of experience in IT-related work OR a degree to use in lieu of years of experience?
   • Yes
   • No