Operations Specialist

Position Information

University Code 17112 University Title Facilities Management Operations Specialist 2 University Job Family Facilities Management ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search Local Working Title Operations Specialist Position Number 517720 Is this employee on a H1B Visa? Position Type Staff Job Status Full-Time FLSA Indicator Non-Exempt Employee Group University Employee Department Physical Plant Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

VCU’s Facilities Management is seeking to hire an Operations Specialist within its Physical Plant unit.

The Operations Specialist responsibilities include but are not limited to: Service readiness of Computerized Maintenance Management System ( CMMS ), Fire Alarm Systems ( FAS ), and Building Automation Systems ( BAS ) to allow proper monitoring, command, and control of the University’s assets; coordinate operations and events ensuring prompt notification and detailed documentation; provide exemplary customer service to all Operations Center customers to include faculty, staff, students, vendors, and contractors supporting the University’s mission; identify and document system deficiencies and advise management of tasks requiring priority attention; process work requests through the University’s work request and phone systems.

The VCU Facilities Management Department has a competitive starting salary and a generous package of state benefits.

Benefits include:
• 27 days of annual paid leave
• 16 days of annual holiday leave
• Competitive health benefits package commences within 30 days of employment
• Paid training
• Retirement offered Virginia Retirement System
• Tuition waiver with up to 2 classes per semester
• Parental and Caregiver Leave

Minimum Hiring Standards

This position requires experience in Facilities Management, preferably monitoring building automation and digital fire systems
Minimum of one year of BAS monitoring service experience
Minimum of one year of call center experience
Detail oriented with the ability to multi-task, analyze, and organize work processes required
Advanced personal computer skills required
Experience with computerized maintenance management systems preferred
Ability to memorize data of a repetitive nature required
Ability to communicate effectively orally and in writing to University faculty, staff, students, vendors, contractors, and government agencies as required
High School Diploma, GED, or equivalent experience required
Virginia Driver’s License required
Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU

Preferred Hiring Standards

Knowledge of various building automation systems and digital fire monitoring preferred

Required Licenses/ Certifications

Valid Virginia Driver’s License Required

Anticipated Hiring Range $35,000 Application Process/Additional Information Campus Monroe Park Campus Hours/Week 40 Normal Work Days/Hours Typical is 11pm-11:30am, Sun-Sat to incl weekends and holidays Job Open Date 04/21/2021 Posting will close on or before Open Until Filled Yes Job Category Trades/ Housekeeping and Operations Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? No Sensitive Position No Resource Critical Yes Quick Link https://www.vcujobs.com/postings/105379 Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a minimum of one year of BAS monitoring service experience?
   • Yes
   • No
2. * Do you have a minimum of one year of call center experience?
   • Yes
   • No

Optional & Required Documents
Required Documents Optional Documents

1. Cover Letter/Letter of Application
2. Other Document
3. Resume