Specialist, Technology Support (Multiple Openings)
- Employer
- Guilford Technical Community College
- Location
- North Carolina, United States
- Salary
- Salary Commensurate with experience
- Date posted
- Apr 22, 2021
View more
- Position Type
- Administrative, Business & Administrative Affairs, Technology Administration/Other
- Employment Level
- Administrative
- Employment Type
- Full Time
The technology support specialist performs installation, maintenance, and repair of the college's computers, servers, printers, and scanners. S/he will install/maintain/support/operate audiovisual equipment such as projectors, document cameras, speakers and other peripheral equipment. This position will support all campus locations. S/he will be installing lab replacements, imaging classroom lab computers, and performing other projects as needed. S/he installs hardware and software in academic labs and in faculty and staff offices. S/he performs routine troubleshooting and problem resolution, both on-site and over the phone. The technology support specialist works with faculty and staff to help them decide on hardware and software needs. S/he prepares reports, maintenance records, and inventory paperwork. S/he performs other duties as assigned.
Education Required
- Associates degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution or seven (7) or more years of relevant experience in lieu of the degree.
Education Preferred
- Bachelor's degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution is strongly preferred. Certifications: - Other industry standard, related certifications.
Experience Required
- One year of experience in a technical support related field.
Experience Preferred
- 3 years of experience in a technical support related field. - Experience with Bomgar and SCCM solutions. - Experience with Enterprise Service Desk software. - Experience with Multi-Function Network Printing solution.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert