Specialist, Technology Support (Multiple Openings)

Location
North Carolina, United States
Salary
Salary Commensurate with experience
Posted
Apr 22, 2021
Employment Level
Administrative
Employment Type
Full Time

The technology support specialist performs installation, maintenance, and repair of the college's computers, servers, printers, and scanners. S/he will install/maintain/support/operate audiovisual equipment such as projectors, document cameras, speakers and other peripheral equipment. This position will support all campus locations. S/he will be installing lab replacements, imaging classroom lab computers, and performing other projects as needed. S/he installs hardware and software in academic labs and in faculty and staff offices. S/he performs routine troubleshooting and problem resolution, both on-site and over the phone. The technology support specialist works with faculty and staff to help them decide on hardware and software needs. S/he prepares reports, maintenance records, and inventory paperwork. S/he performs other duties as assigned.

Education Required

- Associates degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution or seven (7) or more years of relevant experience in lieu of the degree.

Education Preferred

- Bachelor's degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution is strongly preferred. Certifications: - Other industry standard, related certifications.

Experience Required

- One year of experience in a technical support related field.

Experience Preferred

- 3 years of experience in a technical support related field. - Experience with Bomgar and SCCM solutions. - Experience with Enterprise Service Desk software. - Experience with Multi-Function Network Printing solution.

https://gtcc.peopleadmin.com/postings/4549

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