Student Services Manager
- Employer
- Sotheby's Institue of Art
- Location
- New York, United States
- Salary
- Salary Not specified
- Date posted
- Apr 21, 2021
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- Position Type
- Faculty Positions, Arts, Art, Art History, Other Arts, Business & Management, Management
- Employment Level
- Administrative
- Employment Type
- Full Time
Position Description
The Student Services Manager is a key member of the Student
Services team and works directly with the Director of Student and
Academic Services to provide essential services to the student
body. This includes prospective students, enrolled students,
applicants, and alumni. Responsibilities include information
collection and tracking, compliance management, international
student advising, student communication management, event
management, and overall general student services support.
Essential Duties and Responsibilities
Specific duties and responsibilities include the following, but the
individual will also be expected to perform all the duties
necessary which are customarily performed by a person holding this
position. Other duties may be assigned.
• Serve as Designated School Official in SEVIS and manage an
international student advising caseload to include assistance with
Curricular Practical Training (CPT) and Optional Practical Training
(OPT) processes for international students
• Serve as designated Title IX Coordinator; managing all aspects of
Title IX and “Enough is Enough” training implementation,
programming, and training, as well as incident reports to ensure
compliance with NYS and Federal law
• Oversee insurance and immunization requirements and annual
reporting to NYSDoH
• Serve as a point person for students with disabilities, assist
with arranging for and managing accommodations, and liaising
with/advising faculty on disability services
• Assist students who require mental health assistance, including
referrals to professional support when necessary
• Stay abreast of changes in accreditation and legal requirements
(best practices) as they relate to student service mandates and
ensure the Institute is in full compliance
• Collaborate frequently with other departments to assist in the
development and distribution of welcome and orientation information
to incoming students
• Manage the communications to students via the Institute’s LMS
system
• Assist with facilitating the tracking and needs of continuing and
visiting students and those of online and hybrid MA students
• Work with appropriate departments to plan, facilitate, and
oversee program-related campus events such as: new student
orientations, graduation, panel discussions, student socials,
etc.
• Serve as the primary contact during the above-mentioned events
including problem-solving, resource allocation, and promotion which
will require evening and occasional weekend/evening
attendance
• Attend general staff meetings and serve on committees as
assigned
• Support and embrace diversity
• Demonstrate professionalism and diplomacy in interpersonal
relationships
Knowledge and Abilities
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
here are representative of the knowledge, skill, and ability
required. Under the ADA, reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.
• Ability to be present in the workplace
• Ability to work as part of a team
• Ability to work effectively in a fast-paced work environment,
with competing demands and a variety of projects and levels of
responsibility
• Ability to maintain a high level of professionalism and
discretion
• Ability to maintain current certification in CPR and first
aid
• Ability to pass a background check
Education, Work Experience, and/or Licensure
• BA required; MA preferred
• Minimum of two years prior student services experience within
higher education necessary
• Experience with international student advising and basic
understanding of SEVIS platform strongly preferred
• Experience with Title IX compliance preferred
• Excellent organizational and administrative skills
• Strong computer skills, including Word, Excel, Outlook,
PowerPoint
Language Skills
• Professional written and spoken language skills are needed •
Excellent public speaking skills
Physical Demands
The physical demands listed here are representative of those that
must be met by an employee to successfully perform the essential
functions of his/her job. Under the ADA, reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions.
• Ability to sit, stand, walk, travel up and downstairs, crouch,
stoop and reach
• Ability to lift up to 25 lbs
Work Environment
The work environment characteristics listed here are representative
of those an employee encounters while performing the essential
functions of the job. Under the ADA, reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.
• Basic academic classroom and office environment
The above statements are intended to describe the general nature
and level of work being performed by an individual assigned to this
position. They are not intended to be an exhaustive list of all
duties, responsibilities, and skills required of personnel so
classified.
Sotheby’s Institute of Art – New York reserves the right to modify
this job description in its sole discretion.
BrandEd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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