Engagement & Community Specialist

Class Deans Office Job Description

Engagement & Community Specialist

PRIMARY FUNCTION(S): Guide, develop, design, and communicate programs in an integrated way for Career Services. Working closely with the offices of DOC, and the communications team, develop, implement, and assess a strategic, integrated communications plan that raises the visibility and effectiveness of career services and increases/enhances student experience and engagement.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.


Lead, develop, manage, and assess communication projects: Create successful and impactful practices to engage students across the four years.

Evaluate needs, develop, and implement a range of communication projects that serve to inform and engage the Smith student community. Serve as a manager of communications operations, oversee short and long-term planning, maintain policies and procedures, and coordinate activities including: responding to media requests, meetings, reports, photography schedules.

Manage projects including producing collaterals, tracking outreach efforts, and designing and implementing a communications plan. Lead and facilitate the communications team to produce effective and engaging content for student engagement and outreach efforts, services and across multiple platforms .

Liaise with College Relations to ensure alignment of DOC practices with those of the College and provide current information on DOC activities and stories of student discoveries, engagement, and work. Liaise with Development, Alumnae Relations, Admissions, Academic Affairs, and academic support partners in Information Technology Services, writing services, quantitative services, and others on communications-related projects and questions.

Manage a communications calendar, set realistic production schedules, and work with media specialists to ensure high quality production of promotional and informational materials. Coordinate social media outlets to increase exposure and engagement with users. Set and meet consistently high standards across DOC for all channels; web, print publications, and media programs.

Assess student engagement and satisfaction particularly with integrated learning centers and career services.

Develop and write content for distribution across channels: Track DOC activities, innovations, and student experiences and write news stories, articles for the DOC web site and other promotional outlets. Explore possible stories with students, staff, and faculty on use of services, activities across DOC.

Cover events such as orientation, open houses, different events offered through DOC as well as courses. Coordinate process to identify new stories, systematically consult with all DOC departments to identify and promote staff projects and experimentation and user experiences.

Help coordinate web content and review and maintain time-sensitive material to ensure that online content is current and accurate . Collaborate and coordinate with the ITS digital team, to contribute to the information architecture and navigational design of the DOC web site and ensure that content is appropriately structured to meet the goals for the site and the needs of users. Collaborate with College Relations and Information Technology Services to ensure that the DOC web site and other materials are in keeping with college policies ensuring that DOC’s communication plan is informed by web accessibility standards and other college parameters . Develop web site content and apply a user-oriented perspective to the process;

Respond to user inquiries, comments and suggestions. Keep current with emerging and best practices in writing for the web, social media trends, and web usability. Train staff on communications policies and best practices.

As a member of the Dean’s Office staff, work in a team environment that supports the Smith College mission. May lead working groups on specific projects, serve as coordinator of projects or outreach activities, compile information and write reports for work across the DOC and other duties as assigned.

All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.


Education/Experience : Bachelor's degree plus a three-five years of experience or an equivalent combination of education and relevant work experience; web design and assessment experience; marketing, public relations or communications experience in a non-profit strongly preferred. Strong user service orientation. Ability to work independently. Ability to engage and communicate with college students.

Experience working with individuals from diverse backgrounds.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . You may combine your resume and cover letter into a single file or attach multiple files to your application, but BE SURE you have provided all attachments BEFORE SUBMITTING your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

April 30, 2021

Compensation Grade:

Grade I

Position Type:


About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Smith College is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

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