Assistant Ombudsperson

Oregon, United States
Salary Not specified
Apr 20, 2021
Employment Level
Employment Type
Full Time

Assistant Ombudsperson

Job no: 527239
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Legal/Law

Department: President's Ombuds Operations
Appointment Type and Duration: Regular, Ongoing
Salary: Salary range starts at $55,299
Compensation Band: OS-OA07-Fiscal Year 2020-2021
FTE: 1.0

Application Review Begins
April 2, 2021; position open until filled

Special Instructions to Applicants
Please submit a resume or CV and a cover letter describing your interest in the position.

Department Summary
The Ombuds Program improves the learning and working environment at the UO by providing confidential, impartial, and informal conflict resolution services to university stakeholders. The Ombuds Program is independent of other university processes. Services are intended to supplement, not replace, other formal grievance procedures and services at the University. The Ombuds Program has strict confidentiality requirements and record-keeping policies and complies with International Ombudsman Association (IOA) Standards of Practice and Code of Ethics. The Ombuds Program reports to the University President.

Position Summary
This position works under the direction and supervision of the University Ombudsperson. As the Assistant Ombudsperson, this position will provide ombuds services as assigned by the University Ombudsperson to students, staff, and faculty. This position will be responsible for managing the assigned caseload, conducting intakes, providing ongoing direct services as needed, and assisting with other program tasks including developing and leading conflict resolution training sessions, representing the Ombuds Program at outreach events, and assisting with office processes and initiatives. This position serves as the designated Ombudsperson for all student cases. Though not responsible for or authorized to independently interpret program data or provide upward feedback on systemic trends to university leadership, this position will work in conjunction with the University Ombudsperson to gather and interpret aggregate data from cases and serve as an impartial organizational resource in identifying organizational needs.

Minimum Requirements
  • Bachelor's degree or equivalent combination of skills, experience, and education.
  • Experience in applied conflict resolution, mediation, facilitation, or another area of alternative dispute resolution.
  • Successful completion of a basic mediation training program through either an accredited graduate-level program and/or a program offered and approved for professional-level continuing education credits (i.e., continuing legal education).

    Professional Competencies
  • Strong organizational skills including the ability to demonstrate initiative, set priorities, and achieve unit goals. Experience supervising employees; leading a project, team, or program; or project managing a complex project.
  • Requires strong analytical ability, sound judgment, and the ability to work independently.
  • Ability to understand UO systems and policies relevant to the Ombuds Program, the IOA Code of Ethics and Standards of Practice, and conflict resolution theory.
  • The ability to problem-solve collaboratively, to gather and analyze information impartially, to negotiate effectively while maintaining confidentiality, and to offer options for conflict resolution that are responsible, constructive, and creative.
  • Active listening skills and the ability to communicate effectively both orally and in writing, including strong presentation skills.
  • Demonstrated understanding of and commitment to cultural diversity and the ability to work with individuals or groups from diverse backgrounds in an inclusive and supportive environment.

    Preferred Qualifications
  • Advanced degree in conflict resolution, law, higher education, or related field.
  • Experience working in an institution of higher education.
  • Experience supervising students or entry-level professionals.
  • Strong understanding of International Ombudsman Association principles and experience applying principles to conflict resolution work.
  • Experience working with teams or managing group processes.

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit


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