Risk Services Coordinator
Risk Services Coordinator
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity:
The Risk Services Coordinator will perform a diverse, comprehensive range of duties for Risk Services, a department under General Counsel at the university. The position requires tact, diplomacy, and discretion regarding a wide variety of areas of a sensitive and confidential nature. The Coordinator must be comfortable working independently and frequently under deadlines and changing priorities, providing project management and department support including but not limited to:
- managing multiple risk and insurance projects and schedules
- developing and maintaining systems for pending action items and ongoing projects
- arranging a variety of regular, periodic, and high-level meetings
- directed research on a variety of topics
- organizing and coordinating events
- drafting, editing, and sending correspondence on behalf of the director and/or department
- triaging and reporting claims
- ensuring department compliance with certain university programs and policies.
The Coordinator may serve as liaison to other departments and divisions of behalf of the department.
The candidate must be able to perform complex technical and administrative work involving the use of independent judgment, initiative and accuracy and be able to exercise discretion and judgment in resolving problems.
20% - Project management including tracking assignments, organization, record keeping, setting meetings, monitoring for on time delivery, and reporting out on projects.
20% - Prepare statistical and narrative reports including design and, in some cases, content of presentations, signs, marketing materials and infographics; maintain website for updates, changes, accuracy and compliance. Maintain files and databases for the department. Review, verify and prepare documents related to department activities as required. Provide other department support and related duties as required.
35% - Coordinate, review and facilitate registration of programs involving minors. Review registration forms for accuracy, perform audits for special program registration compliance and provide metrics on registration and compliance. Liaise with constituents in administration of programs involving minors. Provide training and assistance to constituents for completion of registration forms and compliance with policy. Triage questions and review and approve programs.
20% - Travel related insurance and logistics. Address requests for insurance verification letters. Research pertinent information in order to ensure compliance with university and insurance requirements and prepare letters for travelers. Work with director and university resources on compliance and risk issues related to global travel. Participate in periodic university initiatives regarding training and awareness regarding risk and insurance matters related to global travel.
5% - Claims Processing: Triage and report worker's compensation claims and other claims as needed. Provide other department support with regard to claims as required.
Excellent attention to detail and accuracy
Excellent spelling and grammatical skills
Clear, concise communication skills both oral and written
The candidate must be able to communicate professionally and effectively on behalf of the department and be able to proficiently manage relations with constituents at all levels across the university including communications with Senior Vice Presidents, Vice Presidents, Deans, senior staff and their staffs.
Bachelor's Degree or equivalent legal or risk management/insurance experience.
Minimum of 2-4 years of progressive professional office experience, preferably working with confidential information.
Strong and resourceful computer skills are essential, with a proficiency in Word, PowerPoint, Excel and Visio and willingness to learn others.
Must be flexible and able to adapt to various situations, possess exceptional multi-tasking and organizational skills. Must demonstrate initiative, sound judgment and decision making ability and understand the importance of independent work but also value team contributions.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/506074