Assistant Director, EOP & RSP Retention - Administrator II

Salary and Benefits

The salary range will be from $80,000 - $85,000 per year.

This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President.

The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans.

The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement.

The CSU has 14 paid holidays and the position earns 24 days of vacation and 12 days of sick leave per year.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The Assistant Director of EOP and RSP Retention is responsible for leading the Educational Opportunity Program (EOP) Counseling and Renaissance Scholars Program (RSP) coordination. The Assistant Director will organize and coordinate professional development and on-going training and oversee caseload management of EOP and RSP students. The incumbent will work in partnership with the EOP Office Manager to ensure that front desk staff have all current communications and policies with clients and will manage the implementation of retention events and services for EOP and RSP students (transition ceremonies, workshops, lending library). This position is responsible for improving and delivering service to students through administration, technology and communication and serving the university, EOP, and RSP through special projects or committees.

The Assistant Director of EOP and RSP Retention reports to the Director of EOP and Student Access Programs.


Lead Responsibilities

  • Supervise the EOP Counselors and RSP Coordinator (Retention Team) on a daily basis ensuring timely and accurate completion of assigned work and projects
  • Provide on-going professional development, mentoring and training to the retention team to ensure they maintain current knowledge of academic advising, campus policies and best practices within the field
  • Plan, coordinate, and assign the implementation of programs and services for designated components (Freshmen Transitions, Transfer Transitions, Academic Advising, Special Projects, etc.)
  • Maintain a planning schedule for the retention team.
  • Write retention reports which include evaluation and recommendations.
  • Coordinate the development and updating of all needed publications including program web pages.

Student Developmental Counseling/Advising

  • Perform in-depth analysis of student skills, abilities, previous academic performance and factors contributing to the student’s academic progress to assist students in program planning, course advising, major and career exploration. Support students with choosing, pursuing and adjusting to suitable educational and vocational goals.
  • Use professional judgment to develop solutions to individual student problems, of considerable difficulty, which represent integrative approaches comprising appropriate referrals to campus services and other resources. Adjust approaches and techniques in the face of unpredictable responses and rapidly changing circumstances.
  • Implement innovative ways of encouraging and supporting the personal developmental needs of a diverse student population.

Improving and delivering service to clients through communication, administration and technology

  • Improve services to clients through technological enhancements, making recommendations, securing resources, coordinating or leading the enhancements and training staff and clients on how to effectively utilize the service.
  • Donor, grant, and scholarship cultivation and management
  • Assess student learning and EOP and RSP services by tracking client data and producing relevant, detailed reports to the director
  • Utilize technology tools provided and work closely with the EOP Director to deliver and track all EOP and RSP services and student information.
  • Coordinate general studies courses for EOP and RSP students
  • Coordinates quarterly and annual events involving on- and off-campus constituents, including the Office of the President, Office of the Vice President of Student Affairs, University Advancement, and funding agencies, to recognize student achievements and program milestones.
  • Conducts program evaluation/assessment, both internally and externally and writes annual reports for donors and granting agencies.

Liaison and Campus Involvement Responsibilities

  • Represent the department on appropriate committees.
  • Initiate and maintain cooperative working relationships with a variety of individuals and groups, including faculty, staff, student organizations and off-campus community groups.
  • Partake in appropriate professional development activities to remain current on relevant issues pertaining to higher education and the recruitment and retention of low-income and high-risk students.
  • Participate in campus wide events and programs, which seek to recruit, retain, or encourage the success of low-income and environmentally disadvantaged students.

Required Qualifications

  • Bachelor’s degree.
  • At least two years of experience supervising full time professionals in student services.
  • General knowledge of the basic principles and practices of effective personnel management.
  • General knowledge of the techniques used for hiring, evaluating performance and motivating employees.
  • Skills in computers including a working knowledge of computer applications including all Microsoft Office products and online systems including PeopleSoft.
  • Skills in communication including listening, writing and speaking which includes public speaking.
  • Skills in organization used to execute multiple projects and assignments simultaneously with an emphasis on accuracy and detail orientation.
  • Skills in customer/client service with an emphasis on problem solving to deliver services in a timely and professional manner.
  • Ability to develop, implement and manage retention related programs/services.
  • Ability to interact and work cooperatively with a diverse student population and staff.
  • Ability to generate and maintain collaborative working relationships with campus and community stakeholders.
  • Ability to operate independently while applying sound professional judgment, maintaining professional standards and ensuring client confidentiality.
  • Ability to analyze complex situations accurately and adopt effective courses of action.

Preferred Skills and Knowledge

  • Master’s degree in college student personnel administration, counseling, education or related area.
  • Minimum 5 years of experience working in college student services.
  • Knowledge of current issues affecting higher education, student services, academic advising, underrepresented and underserved populations.
  • Knowledge of individual and group dynamics to be used when counseling clients.
  • Knowledge of complex and evolving university policies and procedures regarding academic probation, academic disqualification, academic renewal and reinstatement.
  • Thorough knowledge of applicable laws, regulations and policies related to disability and higher education (e.g., ADA, Sections 504, 508, CSU Executive Order 1111, etc.)
  • Experience with assistive technology.
  • Professional experience in higher education setting.
  • Familiarity with related programs and services such as TRIO, DOR and RCs.
  • Knowledge of student population served: 1st generation, low income and underserved and underrepresented populations.

Condition(s) of Employment

This is a position with supervisory/lead responsibilities, subject to completion of the University on-line Sexual Harassment training as a condition of employment.

This position is a "designated position" in the CSU's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:

At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Assistant Director, EOP & RSP Retention will be evaluated on each.


Cal State East Bay is not a sponsoring agency for Staff or Management positions.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

Advertised: April 13, 2021 (3:05 PM) Pacific Daylight Time
Applications close:

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