Business Intelligence Analyst, PSS2



Business Intelligence Analyst

Principal Responsibilities:

  • Develop and maintain understanding of customer workflows and business support needs.
  • Deliver precise functional specifications to include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development staff.
  • Responsible for direct interaction with clients including, but not limited to, eliciting comprehensive business requirements and use cases and recommending appropriate solutions.
  • Evaluate business processes, gather requirements, help establish and document specifications for development.
  • Work with Technical team to develop high level labor estimates to develop and deploy functionality.
  • Conduct gap analysis between application and stated customer requirements and collaborate with Developers to estimate project impact.
  • Work with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes.
  • Provide general technical support for various administrative applications throughout campus.
  • Work with the clients to demonstrate the changes to the system to ensure all relevant business needs are addressed.
  • Act as an interface with IRT to communicate and advocate for longer term improvements, and ensure that technical solutions are aligned with Rowan’s technology direction.
  • Manage multiple competing priorities through effective organization and communication.
  • Guide clients through the System/Software, Development, Life Cycle and IT Acquisition Process.


Required Skills and Experience:

  • Understanding of business analysis principles, processes, and techniques.
  • Ability to develop and prepare use cases, functional specifications, and technical requirements.
  • Ability to understand and represent the needs of the end user in a software development environment.
  • Strong consultative and advisory skills.
  • Strong technology, analytical, and communication skills (written and verbal).
  • Proficient in standard query tools such as SQL.
  • Knowledge of databases, database relationships, interfaces, and integration techniques
  • Bachelor's Degree or higher in technology-related field or relevant experience in implementing


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