Assistant Director of Operations

Posting Details

Job # 036920 Department Code 22605-4417 Department University College Job Title Assistant Director of Operations Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Assistant Director is a key member of the Online Student Success team, providing operational leadership support and functional integration to the entire unit. The Assistant Director manages all day-to-day operations of the unit, including consistent processing and accuracy of student records. Working directly with the Executive Director of Online Student Success, the Assistant Director is responsible for leading and managing operations across the unit, developing process efficiencies that will bring the unit to scale, and thinking strategically and operationally as it relates to online student success and retention. The Assistant Director defines workflows and processes for all student records functions.


• Bachelor’s degree required. Master’s degree preferred.

• Minimum three (3) years of experience in higher education, operations management, or related field.

Job Specific Qualifications

• Demonstrates leadership and initiative.

• Strong customer service background preferred.

• Familiarity with online learning technology a plus.

• Excellent computer skills (Microsoft Office Suite).

• Knowledge of University policies and procedures, Rules & Regulations, etc.

• Ability to utilize all available technology to include, but not limited to, Orange SUccess, Onbase, PeopleSoft, CollegeNet, and DegreeWorks.

• Proven ability to collect information and maintain discretion.

• Ability to work independently as well as collaboratively, and to foster the success of others.

• Knowledge of undergraduate and graduate level university degree requirements.

• Ability to actively listen, independently problem solve, and effectively communicate with students, colleagues, and the broader university community.

• Ability to work with a diverse population.


• Manage all advising and student records operations for the Office of Online Student Success, including but not limited to: records processing in PeopleSoft, Degree Works and Orange Success, processing applications, petitions, IUT’s, transfer credit, declarations, exceptions, FERPA forms, other student services related documents as well as maintaining physical files.

• Ensure accurate and updated student records, including but not limited to maintaining records in PeopleSoft processing petitions, IUT’s, transfer credit, declarations, exceptions, student correspondence, and other student services related documents.

• Responsible for accurate and consistent processing of student records. Develop and maintain reporting systems to support tracking.

• Manage all OnBase processes pertaining to student record keeping.

• Direct implementation of new projects/systems/processes/training. This includes creating and maintaining procedural manuals and training colleagues on navigation of systems.

• Manages records and reporting on non-matriculated students.

• Provides leadership and initiative across the Online Student Success unit including but not limited to: efficiencies of processes and operations, student records reporting functions, and transfer credit processes.

• Manage all content updates to student resources and staff training resources. Assist with student onboarding initiatives.

• Manage phone tree and general office email coverage and usage for all Online Student Success team members.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 04/16/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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