Representative, Academic Services

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JOB TITLE SUMMARY

Job Title: Representative, Academic Services

Division: Academic Services

Evaluation Group: Staff

FLSA Status: Non-Exempt

Starting Salary: $ 15.60 per hour.

Reports To: Registrar

Positions Supervised: N/A

Job Summary

The academic services representative is responsible for assisting the registrar with processes such as enrollment and adds/drops, major changes, grade changes, and degree verifications. This position evaluates transfer credits and transcribes them in the student information system.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

  • Maintains familiarity with FERPA regulations and privacy laws governing higher education
  • Evaluates transcripts and transcribes credits daily within the student information system
  • Sends transcripts on a daily basis
  • Processes Academic Services forms
  • Performs education verifications
  • Assists with organizing commencement ceremonies, including setup
  • Ensures transfer equivalencies are determined in a timely manner
  • Directs students to the correct office/faculty member for approvals
  • Utilizes university catalogs to answer questions and explain policies
  • Provides support to the registrar
  • Maintains strict confidentiality


Service Excellence

  • Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
  • Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
  • Interacts professionally with students, faculty, staff, coaches and alumni
  • Provides excellent customer service at the front counter on a rotating basis; duties to include answering questions regarding Academic Services, Student Financial Services (SFS), and the Business Office


Communication, Teamwork and Collaboration

  • Answers questions via phone, email or customer walk-ins
  • Resolves issues for all stakeholders by using efficient communication tools


Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

  • Bachelor’s degree


Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • Familiarity with FERPA regulations and privacy laws governing higher education
  • Strong written and verbal communication skills
  • Highly organized and detail oriented
  • Demonstrates consistent logic and objectivity in decision making
  • Computer proficiency, notably with Microsoft Office Suite


Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

  • General office setting


Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to work effectively at a computer for up to eight hours daily
  • Ability to sit for extended periods of time
  • Physical work/lifting during commencement setup
  • Regular attendance is a necessary and essential function


Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

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