C21-045 Ombudsperson

Connecticut, United States
Salary Commensurate with experience
Apr 16, 2021
Position Type
Executive, Other Executive
Employment Level
Employment Type
Full Time



Office of the President

Reporting directly to the University President, the University Ombudsperson shall ensure fair practices University-wide and foster integrity and timeliness in the administration of University policies and practices that may affect University constituents. The incumbent shall seek to work with University constituents and administration to explore and to assist in finding resolutions to individual and systemic conflicts, issues and or concerns. The University Ombudsperson will:

  • design and implement a comprehensive University-wide Ombudsperson program in accordance with the Code of Ethics and Standards of Practice of the International Ombudsman Association (IOA).
  • have an integral role in assessing, monitoring, and ensuring procedural due process in University decision-making.
  • most importantly, advise and develop University policies and procedures to ensure that they are fair, free from disparate impact and that the University community has a neutral source from which credibility and trust is both fostered and nurtured.

This position is distinguished by its significant managerial role including all matters involving students, administration, staff and faculty and is not limited to faculty-student conflict resolution only.

Required Qualifications

  • Advanced degree of higher education and at least six (6) years of professional experience in conflict resolution, mediation and facilitation, or related experience, of which a minimum of three (3) years of the general experience shall be at the level of an Ombudsperson at a university or college, or equivalent experience in mediation, counseling, or employment law.
  • Certified Organizational Ombudsman Practitioner (CO-OP) through the International Ombudsman Association or the ability to obtain certification.
  • Advanced knowledge and demonstrated experience in mediation and negotiation on a wide range of issues including a full understanding of the Code of Ethics and Standards of Practice of the International Ombudsperson Association.
  • Working knowledge of applicable laws governing confidentiality and the protection of information (FERPA, HIPPA, FMLA, ADA, etc.).
  • Superior interpersonal skills, including ability to maintain composure in tense or emotional situations.
  • Ability to maintain strict confidentiality of privileged information.

Preferred Qualifications

  • Demonstrated success working in a unionized, higher education environment.

The University: The largest of Connecticut’s regional comprehensive universities, Central currently enrolls over 10,000 students. A third of its undergraduates are students of color, the largest group being Hispanic. Ninety-six (96%) percent of the students are from Connecticut. For more information about Central Connecticut State University, please visit www.ccsu.edu.

The Community:

Located nine miles southwest of Hartford, New Britain is a city of approximately 72,000. Part of the Greater Hartford area of 1.2 million residents, New Britain is centrally located in the state and is within easy reach of much of Connecticut and several metropolitan areas. Nicknamed “the Hardware City” for its rich industrial heritage, it is home to Stanley Black & Decker. Important cultural institutions include the New Britain Museum of American Art and Walnut Hill Park, designed by Fredrick Law Olmstead. New Britain’s population is characterized by a high degree of racial and ethnic diversity. Currently, the U.S. Census Bureau estimates 70% of the population as White, 13% as Black or African American, 3% as Asian, and 0.2% as American Indian or Alaska Native. Currently 4.6% of New Britain’s population identify themselves in more than one racial category and 43% of New Britain’s population identify themselves as Hispanic or Latino. Fifty percent (50%) speak a language other than English in the home and 19% were born internationally. Significant portions of its population come from Puerto Rican and Poland, or consider themselves to be from the African-American, Italian, or Irish ethnic backgrounds. In addition to all that greater Hartford provides, New Britain is 40 minutes from Springfield, Mass., two hours from Boston, and two hours from New York City. It is also part of the Hartford-Springfield “Knowledge Corridor” and, therefore, within easy driving distance of a host of private and public institutions of higher education and many cultural opportunities.

Application and Appointment: For full consideration, applications must be received by Monday, May 10, 2021. Application deadline has been extended to Wednesday, May 26, 2021. All applicants who have applied to date will be considered.

To begin the application process please visit the CCSU HR Job Opportunities at https://www.ccsu.edu/hr/faculty-management-admin.html Select job [C21-045] Ombudsperson and click on the Apply button and submit the following documents:

  • Letter of Interest addressing the qualifications for this position
  • Current résumé
  • Names of three current professional references with title, email addresses and telephone numbers

The State of Connecticut and Central Connecticut State University is proud to offer its employees competitive wages and a wide range of fringe benefits including voluntary and supplemental benefits.

Fringe benefits include personal, vacation and sick leave, paid holidays, medical, dental, and prescription plans, group life insurance, a choice of retirement plans, retirement health care, tuition waiver for employee and eligible dependents at any of the Connecticut State Universities (Central, Eastern, Southern or Western) as well as an array of voluntary and supplemental benefits such as Deferred Retirement Compensation plans, Dependent Care Assistance and Medical Flexible spending accounts, long term and short term disability plans.

For more detailed information, please visit CCSU Human Resources

Incomplete or late applications will not be considered. Emailed and mailed applications will not be accepted. Please redact any personally identifiable information (i.e., Social Security number, date of birth, marital status, country of origin) from any documents submitted. Please ensure your Social Security Number is not listed on any documents submitted.

For more information, contact Dr. Robert S. Wolff, Dean of the Carol A. Ammon College of Liberal Arts & Social Sciences and Search Committee Chair, at 860-832-2807 or wolffr@ccsu.edu.

As an affirmative action employer, Central Connecticut State University actively seeks and encourages applications from women, minorities, persons with disabilities, and individuals with protected veteran status. The University provides reasonable accommodations to qualified individuals with disabilities upon request.