Area Coordinator, UM Housing

Montana, United States
Salary Not Specified
Apr 16, 2021
Employment Type
Full Time

UM Housing invites applications for an Area Coordinator to join their team. The person assigned to this position manages all day-to-day activities related to student staff supervision, living learning programs, and works to develop cohesive, safe, inclusive, and positive communities under the guidelines established in the University of Montana Student Conduct Code, University of Montana policies and procedures, and UM Housing policies and procedures within 3 Residence Halls or the Apartment Communities.

The individual assigned to this position will supervise 12-24 live-in student staff members, develop and implement the Residential Curriculum; develop, manage and coordinate living/learning activities; and work collaboratively with the summer conference coordinator in the supervision of the summer staff.

Position duties include, but are not limited to:


  • Oversees operational and administrative functions of daily residential community management in communities ranging in size of 590-1000 residents
  • Interacts with staff, students, dependents, guests, faculty and visitors working, residing or living within the UM Housing facilities
  • Serves as liaison to campus partners, including but not limited to the Curry Health Center, Office for Student Success, UC Student Involvement, Campus Dining, UM Police, and other University departments whose functions affect residence hall and apartment students
  • Acts decisively, diplomatically, and exercises independent judgment and discretion to advance and protect departmental and University relations in resolving situations that are unique, controversial, or not fully resolved by student staff
  • Responds to parent concerns, while maintaining confidentiality for students
  • Collaborates with fulltime administrative associates or apartment office managers on the area desk operations and has primary oversight over all student staff scheduling and work in area desks or apartment offices
  • Implements departmental processes including hall or apartment occupancy audits and health and safety inspections
  • Support with desk processes and manage daily operations of the Area Desks
  • Chairs one or more departmental Quality Circle and/or one departmental Committee
  • Supports departmental processes
  • Represents department at and coordinates building and room tours for various orientation and recruitment events

Community Development/Residential Curriculum

  • Assists in the development and implementation of the Residential Curriculum
  • Directs programmatic initiatives and community development for area
  • Facilitates and implements Living Learning Communities in assigned area and establishes and maintains relationships with relevant campus partners related to LLC
  • Recognizes early warning signs recorded in intentional interactions and follows-up with students of concern
  • Conducts ongoing assessment of Resident Curriculum initiatives and learning goals
  • Manages social fund budgets related to programmatic endeavors within UM Housing to assure financial stability and frugality
  • Operates in StarRez database to manage and maintain information related to Residential Curriculum including student staff accountability, reporting, and recognizing and addressing community and student issues
  • Oversees implementation and success of multiple Program and Activities Councils (PACs) or Apartment Community Councils and provides guidance and accountability for Community Development Coordinator’s advising these groups

Community Standards

  • Investigates and adjudicates student conduct cases
  • Designs and implements developmental sanctions for students found responsible for violating student conduct and housing policies
  • Operates in Maxient conduct database to manage and maintain information related to conduct cases
  • Assesses incidents to determine when informal follow-up and/or community response is necessary and implements said responses
  • Oversees development and implementation of processes for enforcement of housing inspections and the removal of prohibited items

Conflict/Crisis Management

  • Participates in an on-call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed
  • Serves as a liaison for students within the residential communities, and acts as an advocate for the student experience
  • Resolves potential issues through mediation such as roommate conflicts and broader community concerns
  • Supports incidents of concern, including but not limited to, Title IX, mental health, bias incidents, and implements action planning for response and care


  • Directly supervises the 12-24 paraprofessionals staff within assigned communities
  • Develops and implements student staff development activities
  • Leads weekly student staff meetings
  • Assists in the hiring process of student employees including recruitment, interviews, and selection
  • Assists with the department wide training of student staff
  • Provides feedback, both formal and informal, to student staff on job performance. Conduct formal evaluations with student staff two times per year
  • Demonstrates ability to hold student staff accountable for departmental policies and procedures;
  • Disciplines student staff when necessary

Summer Operations

  • Directly supervises 4-25 paraprofessional staff within assigned communities
  • Manages the implementation of conferences within assigned communities
  • Completes assigned summer projects
  • Supports departmental planning and preparation with strategic initiatives and Curriculum development

Required Skills
  • Ability to support students and refer students to campus resources such as Counseling Services and Student Advocacy Resource Center when appropriate
  • Strong knowledge of residential education, student personnel administration and student development theory, student staff training and supervision, and diversity and inclusion needs and strategies common within a residential education organization
  • Ability to effectively recruit, train, supervise, evaluate, and discipline employees; ability to evaluate and provide informal and formal feedback to student staff; ability to evaluate and communicate with staff about job performance and hold staff accountable to departmental policies and procedures
  • Ability to develop a community development plan to create a positive, inclusive, and respectful residence hall environment. Additionally, will be able to manage and direct programs within residence halls
  • Ability to resolve conflict through mediation
  • Possess a thorough ability to communicate with a wide variety of diverse people in a precise and professional manner, both orally, electronically and through written word
  • Maintain strict confidentiality of sensitive material in accordance with FERPA and the Clery Act
  • Ability to critically think and resolve problems during emergency and crisis response
  • Ability to maintain an organized workload requiring multi-tasking, delegations, as needed, and the need to prioritize various responsibilities with little direct supervision
  • Ability to coordinate work schedules with staff, students, faculty, guests and visitors to ensure that both customer and building needs are met

Position Details
  • The position is a full-time Letter of Appointment and includes a competitive salary and comprehensive benefits package (i.e., MUS health insurance benefits, mandatory retirement plan, partial tuition waiver, and wellness program)
  • This is a live-in position and the incumbent will be provided a furnished two-bedroom on-campus apartment and a campus meal plan during the fall and spring semesters
  • Salary for this position is $35,568 – $36,279 per year commensurate with experience

Minimum Required Education & Experience
  • Bachelor’s degree and four years of experience directly related to the job functions; or a Master’s degree in counseling, educational leadership, student affairs or related field
  • Two (2) years progressive experience in a residential education management position, including live-in residence hall experience

About the UM Housing department and UM

UM Housing provides safe, clean, healthy, and affordable living and learning facilities that fosters an inclusive community living environment for students, staff, faculty, and guests. Services provided in these facilities support and nurture educational experiences and personal development at The University of Montana.

The University of Montana is a unit of the Montana University System with over 10,000 students. It is located in Missoula, a culturally vibrant community of about 72,000, surrounded by mountain grandeur which was recently ranked in the “ top 20 best college towns with a population of less than 250,000 ” by the American Institute for Economic Research and ranked 9th in Outside Magazine’s “ The 16 Greatest Places to Live in America” in 2014 . Many national publications recognize Missoula for its high quality of life . Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

How to Apply

Priority Application Date: Tuesday, May 4, 2021 by 11:59 PM (Mountain Time)

Complete applications received by the ‘Priority Application Date’ will be guaranteed consideration. The position will remain open until filled. Candidates are required to submit the following materials online.

A complete application Includes:

  1. Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
  2. Detailed Resume – listing education and describing work experience
  3. Professional References – names and contact information for three (3) professional references

Job Location Missoula, Montana, United States
Position Type Full-Time/Regular

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