Enterprise Processing Specialist

Location
Missouri, United States
Salary
Salary Not Specified
Posted
Apr 14, 2021
Employment Type
Full Time
Position Information

Career Opportunity Number 21-025 Position Title: Enterprise Processing Specialist Location Administrative Center Position Type: Full-Time Class Category Classified Staff Job Open Date 04/14/2021 Job Close Date 04/28/2021 Open Until Filled No Initial Screen Date: 05/03/2021 Minimal Qualifications:

• Associate degree (A.S., A.A.) or two-year technical certificate in computer science or related area;

• 1 year IT support or related experience.

• Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

• Must be able to work second shift (approximately 5:00 pm – 1:30 am. ) 20% of the time.

Preferred qualifications:

• Documentation Writing Experience
• Customer Interaction Experience
• PeopleSoft Experience
• Experience using command line interfaces
• Experience effectively utilizing Microsoft Word, Excel and Teams
• Evidence of using critical thinking skills to solve problems
• Evidence of working with multiple projects and competing priorities

Work Hours

Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs.

Compensation The annual salary is $41,667. A competitive benefit package included. Special Instructions to Applicants

PLEASE NOTE :

  • Cover letter, resume, certificates and transcripts are required and must be attached to the online application in order to receive any consideration.
  • Interviews will be conducted by a search committee.
Class Summary

Metropolitan Community College is the oldest and largest public institution of higher learning in Kansas City, Mo. MCC currently offers over 120 associate degree and certificate programs; on campus, online or a combination of both. MCC employees are committed to providing equal opportunity for all persons regardless of age, creed, race or gender.

Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE /M/F/Vets/Disabled

Incumbents operate and maintain tasks related to operating the Enterprise Processing department.

Typical Essential Duties

• Executes and prioritizes daily tasks identified by the Enterprise Processing Supervisor.
• Analyzes, sets-up, modifies, and runs data processes.
• Manages enterprise applications security.
• Uses IT ticketing systems to respond to requests and solve IT issues; work may involve forwarding tickets to appropriate personnel or departments.
• Serves as the liaison between the vendor and employees to solve printing issues related to enterprise processing.
• Manages password mailers for students and employees, which includes use of the folder/sealer machine.
• Runs processes, prints, presorts, and mails documentation.
• Works collaboratively with departments on various projects, security problem-solving, and other tasks.
• Trains end users via phone or in person; work may involve responding to requests, and providing technical information to employees regarding system creation, errors, maintenance, and updates.
• Prepares, maintains, reviews, and/or updates reports, records, logs, and other documentation; work may involve researching and analyzing information, and making and implementing recommendations based on findings.
• Participates in the department’s continuous improvement planning process
• Perform other duties as assigned.

Knowledge

• Knowledge of technology troubleshooting techniques;
• Knowledge of customer service principles;
• Knowledge of applicable hardware, software, media, telecommunications, and/or related equipment;
• Knowledge of windows operating systems;

Skills

• Skilled in troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems;
• Skilled in providing customer service;
• Skilled in using a computer and related software applications;
• Skilled in training users on applicable hardware, software, peripheral devices, and/or other related equipment;
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Positions Supervised
  • No staffing table positions.
Physical Requirements

Positions in this class typically require: crouching, feeling, grasping, hearing, fingering, pulling, pushing, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.

Licensing Requirements

None.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education you have as conferred through an official transcript?
    • Have not completed High School/GED
    • High School/GED
    • Associate's degree
    • Bachelor's degree
    • Master's degree
    • Doctorate degree
  2. * Do you have an Associate degree (A.S., A.A.) or two-year technical certificate in instructional design, computer science or related area?
    • Yes
    • No
  3. * How much full-time, directly-related experience in IT support or related experience do you have?
    • none
    • less than one year
    • between 1 and 2 years
    • between 2 and 3 years
    • between 3 and 4 years
    • between 4 and 5 years
    • more than 5 years
  4. * Are you able to work second shift hours (approximately 5:00pm-1:30am) up to 20% of the year when required?
    • Yes
    • No
  5. How did you learn about this position?
    • Academic Keys
    • Chronicle of Higher Education
    • Craigslist
    • Diverse Issues in Higher Education
    • Dos Mundos
    • Employee referral
    • Facebook
    • HigherEdJobs
    • Jobs.mo.gov
    • Indeed
    • Inside Higher Ed
    • Kansas City Call
    • Kansas City Globe
    • Kansas City Hispanic News
    • LinkedIn
    • MCC Website
    • Monster
    • Other Source
    • Twitter
Optional & Required Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. Transcript 01
Optional Documents
  1. Transcript 02
  2. Transcript 03
  3. Other Document 01
  4. Other Document 02
  5. Other Document 03


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