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Director, Student Financial Services

Employer
Lindenwood University
Location
Missouri, United States
Salary
Salary Not Specified
Date posted
Apr 15, 2021

Job Details

Welcome to Career Opportunities at Lindenwood University. PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents. If you are a current or prospective student applying for a student employee position, please use your student email address in the email field on the application.

JOB TITLE SUMMARY

Job Title: Director, Student Financial Services

Division: Enrollment Management and Student Engagement

Evaluation Group: Staff Administrator

FLSA Status: Exempt

Reports To: Associate Vice President, Enrollment Management

Positions Supervised: Assistant Director, Student Financial Services; Assistant Director, Financial Aid

Job Summary

The director for student financial services is responsible for the planning, organizing and supervising of all Student Financial Services (SFS) functions. This position administers federal, state and institutional financial aid funds and services; oversees standard financial aid duties such as needs analysis, verification, loan processing and satisfactory academic progress monitoring; and assures adherence to all compliance regulations. The director also oversees some facets of student accounts.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

  • Develops and executes departmental vision that addresses student financial concerns, as well as emphasizes and promotes retention and graduation rates
  • Implements new policies and procedures related to external and internal regulations and rule changes, ensuring staff are trained accordingly
  • Adheres to the net tuition revenue budget
  • Sets up and maintains the student information system in order to automate and streamline SFS processes and communications
  • Prepares and assesses various reports for campus use and external reporting, and prepares data for posting on website as required
  • Manages federal campus-based aid programs
  • Reviews and updates the Electronic Application for Approval to Participate in Federal Student Financial Aid Programs (E-APP) and Eligibility and Certification Approval Report (ECAR) as necessary for institutional participation in Title IV funds
  • Clears students financially for check-in processes
  • Monitors student accounts receivables to ensure timely collection from current students
  • Monitors the financial aid web page for changes and/or updates
  • Works with members of the university community on items of compliance, Title IV regulations and NCAA Division II regulations
  • Coordinates student communications with Enrollment Management, the Business Office and other student services offices
  • Ensures timely and accurate aid awarding, disbursement and reconciliation, as well as campus endowment awarding


Leadership and Strategic Thinking

  • Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
  • Leads the office in areas of compliance, reporting and system integrations
  • Works with campus leadership to ensure financial strategies are in place to promote enrollment and maximize tuition revenue
  • Assists in identifying areas of improvement and acts as a change agent
  • Conducts regular financial analysis to assist with forecasting and predictive modeling


Employee Management and Development

  • Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
  • Recruits, interviews, hires, welcomes, observes and monitors performance of new employees
  • Sets clear performance expectations and holds employees accountable
  • Conducts thorough and timely performance evaluations based on evidence, observation and feedback
  • Provides autonomy and resources to support and enable staff to meet job expectations


Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

  • Bachelor’s degree
  • Minimum of 5 years’ leadership experience in the area of financial aid
  • Experience with Student Financial Services Model preferred


Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently

  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • Excellent analytical skills to allow for accurate reporting and analysis of data on financial aid leveraging and institutional methodology awarding
  • Ability to generate and interpret ad hoc data reports for use by internal and external groups related to financial services, financial aid programs, discount rates, etc.
  • Working knowledge of enrollment management best practices
  • Ability to interpret and implement federal, state and institutional awarding rules
  • Familiarity with NCAA Division II athletics financial aid compliance regulations
  • Ability to coordinate with other departments
  • Strong interpersonal skills and ability to communicate effectively with staff and students
  • Highly organized and able to direct multiple projects simultaneously
  • Strong professional integrity and ability to maintain strict confidentiality
  • Ability to use good judgment and think critically
  • Proficient in general office software, particularly Microsoft Office Suite and financial aid proprietary applications (Workday, Common Origination and Disbursement Online [COD], EDExpress and National Student Loan Data System [NSLDS])


Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

  • General office setting


Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to work effectively at a computer for extended time daily
  • Adequately mobile to attend meetings and events on campus
  • Regular attendance is a necessary and essential function


Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

Company

Lindenwood University

Founded in 1832, Lindenwood is a dynamic four-year institution dedicated to excellence in higher education. Our historic campus is situated in the heart of Saint Charles, Mo., a growing community of more than 65,000 just west of St. Louis.

Lindenwood University is known nationally and internationally for innovation, entrepreneurship, and extraordinary dedication to students. We believe that education is the way to personal freedom and responsibility, which are the keystones of any democracy. We have a heritage that dates back nearly 200 years. In that time, we have learned how to educate in a way that helps each student become an enlightened, principled citizen of a global community.

Lindenwood is an independent institution firmly rooted in Judeo-Christian values. Those values include belief in an ordered, purposeful universe, the dignity of work, the worth and integrity of the individual, the obligations and privileges of citizenship, and the primacy of truth.

Lindenwood is a great place to work, and we would love for you to join us as we strive daily to accomplish our University mission: REAL EXPERIENCE. REAL SUCCESS. Enhancing lives through quality education and professional preparatory experiences.

Lindenwood University is home to over 800 full- and part-time faculty and over 400 staff members that work together to provide more than 100 degree programs to students from every state and over 70 countries through values-centered education that lead to development of the whole person.

Our faculty, staff, and administration are committed to an integrative curriculum that focuses on the talents, interests, and future of our students. 

Lindenwood values its employees and provides MANY employee perks including great tuition benefits!

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