Director, Student Financial Services

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Job Title: Director, Student Financial Services

Division: Enrollment Management and Student Engagement

Evaluation Group: Staff Administrator

FLSA Status: Exempt

Starting Salary: $ 69,015.00+

Reports To: Associate Vice President, Enrollment Management

Positions Supervised: Assistant Director, Student Financial Services; Assistant Director, Financial Aid

Job Summary

The director for student financial services is responsible for the planning, organizing and supervising of all Student Financial Services (SFS) functions. This position administers federal, state and institutional financial aid funds and services; oversees standard financial aid duties such as needs analysis, verification, loan processing and satisfactory academic progress monitoring; and assures adherence to all compliance regulations. The director also oversees some facets of student accounts.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

  • Develops and executes departmental vision that addresses student financial concerns, as well as emphasizes and promotes retention and graduation rates
  • Implements new policies and procedures related to external and internal regulations and rule changes, ensuring staff are trained accordingly
  • Adheres to the net tuition revenue budget
  • Sets up and maintains the student information system in order to automate and streamline SFS processes and communications
  • Prepares and assesses various reports for campus use and external reporting, and prepares data for posting on website as required
  • Manages federal campus-based aid programs
  • Reviews and updates the Electronic Application for Approval to Participate in Federal Student Financial Aid Programs (E-APP) and Eligibility and Certification Approval Report (ECAR) as necessary for institutional participation in Title IV funds
  • Clears students financially for check-in processes
  • Monitors student accounts receivables to ensure timely collection from current students
  • Monitors the financial aid web page for changes and/or updates
  • Works with members of the university community on items of compliance, Title IV regulations and NCAA Division II regulations
  • Coordinates student communications with Enrollment Management, the Business Office and other student services offices
  • Ensures timely and accurate aid awarding, disbursement and reconciliation, as well as campus endowment awarding

Leadership and Strategic Thinking

  • Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
  • Leads the office in areas of compliance, reporting and system integrations
  • Works with campus leadership to ensure financial strategies are in place to promote enrollment and maximize tuition revenue
  • Assists in identifying areas of improvement and acts as a change agent
  • Conducts regular financial analysis to assist with forecasting and predictive modeling

Employee Management and Development

  • Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
  • Recruits, interviews, hires, welcomes, observes and monitors performance of new employees
  • Sets clear performance expectations and holds employees accountable
  • Conducts thorough and timely performance evaluations based on evidence, observation and feedback
  • Provides autonomy and resources to support and enable staff to meet job expectations

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

  • Bachelor’s degree
  • Minimum of 5 years’ leadership experience in the area of financial aid
  • Experience with Student Financial Services Model preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently

  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • Excellent analytical skills to allow for accurate reporting and analysis of data on financial aid leveraging and institutional methodology awarding
  • Ability to generate and interpret ad hoc data reports for use by internal and external groups related to financial services, financial aid programs, discount rates, etc.
  • Working knowledge of enrollment management best practices
  • Ability to interpret and implement federal, state and institutional awarding rules
  • Familiarity with NCAA Division II athletics financial aid compliance regulations
  • Ability to coordinate with other departments
  • Strong interpersonal skills and ability to communicate effectively with staff and students
  • Highly organized and able to direct multiple projects simultaneously
  • Strong professional integrity and ability to maintain strict confidentiality
  • Ability to use good judgment and think critically
  • Proficient in general office software, particularly Microsoft Office Suite and financial aid proprietary applications (Workday, Common Origination and Disbursement Online [COD], EDExpress and National Student Loan Data System [NSLDS])

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

  • General office setting

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to work effectively at a computer for extended time daily
  • Adequately mobile to attend meetings and events on campus
  • Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

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