The Retention Specialist works in direct relationship with the students, providing proactive and intrusive services in advising in course selection, making educational plans, and assisting in potential career and transfer possibilities. The Retention Specialist plays a significant role in onboarding process for new students and is responsible for the retention of assigned students via outreach to those at risk of drop-out and departure. The Retention Specialist also provides general academic advisement to walk-in and general studies students (as needed).
EDUCATION AND EXPERIENCE: Bachelor’s degree required, preferably in Education, Counseling, or Social Work. Master’s degree preferred. Preference will be given to candidates who have experience working with students in a higher education setting; knowledge and experience working with a student database system is essential (i.e. Datatel/WebNow).Ability to develop relationships and maintain best practices for proactive and intrusive student success guidance.
SKILLS AND ABILITIES: Inter-personal skills to guide students in their academic decision-making; excellent organizational and planning skills in dealing with the career and transfer student population; advising and communication skills to deal effectively with students, faculty, staff, coaches, and community leaders; good computer skills, especially in the use of Microsoft Word, Access, Excel, Internet, and Email.
For more information on this position and to officially apply online through the HCC website, please visit www.hagerstowncc.edu/human-resources. In addition to the application, please also include a cover letter and resume. Recommendation letters and college transcripts are preferred.
Questions may be directed to the Human Resources Office at 240-500-2585 or email email@example.com.
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