PT - Jr. Computer Support Specialist
The Computer Support Specialist analyzes computer and network
related problems reported by end-users, diagnoses the most
effective method to resolve the problem and implements the
solution; troubleshoots the campus’s Local Area Network ( LAN ),
Wide Area Network ( WAN ), data communications, desktop support and
all peripheral equipment.
Candidates Eligible to Apply
Position Funding Type
Posting Detail Information
High school diploma and/or information technology related
certifications. Combination of education, technical certifications,
training and work experience which demonstrates the ability to
perform the duties of the position.
An associate degree in computer science or an information
technology related field certification such as CompTia N+ or A+
certification or two years of related work experience in
information technology support is preferred.
Minimum Knowledge & Skills
⦁ Personal computer systems
⦁ Windows operating system in a domain environment
⦁ Computer applications including Microsoft, Apple office suite
⦁ Documentation and user instruction methods and techniques
⦁ Diagnostic, troubleshooting, and analytical problem solving
techniques for computer systems
⦁ Diagnostic software utilities, remote access, basic networking,
and computer management
⦁ Installation of hardware and software
⦁ Building and repair of computer systems
⦁ Installation and configuration of local and network
⦁ Customer service and professional phone etiquette.
⦁ Ability to communicate effectively with all levels of technology
⦁ Computers and related peripheral equipment.
⦁ Effective use of multi-tasking and time management.
⦁ Working and supporting a networked environment.
⦁ Working and supporting an IT helpdesk environment.
Preferred Knowledge & Skills
⦁ Local area network hardware and software capabilities and
⦁ Image building, storage, and deployment
⦁ Remote desktop management software and deployment tools.
1. Identifies, troubleshoots and resolves hardware, software and
network-related problems that are reported by the users via phone
and/or ticketing system.
2. Uses established tracking system to log requests; monitors
progress, tracks problem resolution, identifies patterns of
failure, researches bug fixes and implements solutions;
communicates with supervisor regarding unresolved problems.
3. Trains end-users on the use and features of the various
operating systems and applications on the various platforms.
4. Configures and installs Windows & Macintosh workstations and
peripherals in response to campus needs.
5. Maintains inventory of currently deployed, loaned, recycled
and/or stored IT equipment.
6. Performs other duties of a similar nature or level.
7. Answer help desk telephones, emails, and work orders to support
8. Maintain inventory.
9. Provide field support to ITS .
Ability to lift and move computers and peripherals.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work
Minimum Salary Range
$17.00 per hour
Mid Point Salary Range
Maximum Salary Range
$17.00 per hour
Posting Open Date
Posting Close Date
Posting Will Be Open Until Filled
Special Instructions to Applicant
College of the Mainland is an affirmative action/equal opportunity
institution and does not discriminate on the basis of race, color,
sex, age, national origin, religion, disability or veteran
College of the Mainland does not discriminate on the basis of
disability in the recruitment and admission of students, the
recruitment and employment of faculty and staff, and the operation
of its programs and activities, as specified by federal laws and
regulations within Section 504 of the Rehabilitation Act of 1973
and the Americans with Disabilities Act of 1990 and 1992.
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Required fields are indicated with an asterisk (*).
Documents Needed to Apply
- Transcripts (1 of 3)
- Cover Letter
- Additional Transcripts (2 of 3)
- Additional Transcripts (3 of 3)