Health Sciences Success/Retention Coach

Maryland, United States
Salary Not Specified
Apr 13, 2021
Employment Type
Full Time
Position Information-Job Vacancy

Position Title

Health Sciences Success/Retention Coach

Position Type


Full Time or Part Time

Full Time

Fixed Term/Tenure Track (Faculty Only)







Salary Range

Hiring Salary Range


Union/Non Union

Non Union

Job Description Summary

The Health Sciences Retention/Success Coach for nursing and allied health programs serves as a coach and mentor for students throughout their respective programs. The primary focus of the Retention/Success coach is supporting nursing students to enhance success and collaborate with the Retention/Success Coach whose primary responsibility is support for Allied Health students. The Retention/Success Coach collaborates with current faculty and staff in developing plans to support student success. The Retention/Success Coach inspires, mentors, motivates, and challenges students to excel. The Retention/Success Coach supports enrollment, student development, and retention services while ensuring high-quality learning in accordance with Prince George’s Community College’s ( PGCC ) policies and procedures and federal, state and regional regulatory requirements and accreditation standards.

Minimum Qualifications

  1. Bachelor of Science in Nursing or Allied Health discipline from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) required. Master of Science in Nursing preferred.
  2. Certification/licensure in Nursing or Allied Health disciplines required.
  3. One year of recent clinical practice experience and/or knowledge in the healthcare environment and patient services required.
  4. One year of online education experience required (either as an online facilitator, instructor or student).
  5. One year of experience in academic advising of nursing or allied health students in higher education preferred.


CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position.

  1. Identifies at risk students early in their matriculation
  2. Implements strategies to support student including but not limited to individual and group tutoring, instruction on study and test taking skills, time management and work / life balance.
  3. Develop learning Cafés to support students based on identified needs.
  4. Mentors students throughout their program of study.
  5. Tailors services available to meet the program and students’ needs.
  6. Collaborates with the faculty to promote a quality student learning experience
  7. Ensure that students are on track with document retention strategies
    Collaborates with the Nursing Department and Allied Health Department in ensuring
    programmatic accreditation standards are met in regard to student success.
  8. Acts as the first point of contact/team resource concerning student performance issues and questions.
  9. Serves as subject matter expert in program curriculum process and responsible for information dissemination to advising team.
  10. Partners with the department chairs to track progression of students towards to ensure students are aware of all requirements and timeline.
  11. Tracks metrics relevant to student progression through the program and the reason for stop out if relevant
  12. Collaborates with the departments to evaluate processes in the spirit of continuous quality improvement.
  13. Manages cohorts of students and coaches through degree program
  14. Coaches and inspires students with life or other circumstances to ensure online course
  15. Encourages and supports students as they gain the skills and knowledge necessary for success
  16. Provides a trusting environment where students can share their thoughts, aspirations, concerns, and interests
  17. Acts as the student liaison between other departments
  18. Submits monthly reports of student mentoring and success activities
  19. Participates on assigned committee(s)
  20. Attend and participates in department meetings.
  21. Shares the knowledge of the college catalog, curricula, and programs
  22. Interprets and accurately communicates college policies and procedures for students, faculty and staff
  23. Initiates, discusses and implements strategies to improve student success in Health Sciences students
  24. Consults with Allied Health and Nursing Department Chairs and Program Directors as needed
  25. Partners with faculty and staff to provide in class intervention, in class presentations,
    implement annual programs and training for students
  26. Identifies and directs students to appropriate resources or departments for specialized on- and off-campus resources to meet individual needs
  27. Remains current and knows how to use Colleague, Owl Link, the email system, and other technologies or software required to support students
  28. Seeks opportunities to grow professionally by attending workshops, conferences, meetings and forums, reading literature, research publications and other professional development opportunities to advance expertise while supporting students’ success and to enhance the student experience.
  29. Develops collaborative, effective working relationships and programs with college personnel who are critical to Health Sciences student success.
  30. Assesses all programs, services and initiatives to ensure the learning outcomes and program outcomes are met. Report the findings on a monthly basis
  31. Creates, discusses and implements strategies to improve student success in Health Sciences programs
  32. Assists in the development and preparation of informational and marketing materials related to retention services specially for Health Sciences students
  33. Performs related work as required

Job Requirements

  1. Must be available to work Monday – Friday; 8:30am-4:30pm. Work schedule subject to change based on the needs of the department.
  2. Ability to communicate effectively in spoken and written standard English.
  3. As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Is Background Check Required?


Posting Number

PGCC26711/12 GFF4

Open Date


Close Date


Open Until Filled


Background Check Statement

Prince George’s Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.

Special Instructions to Applicants

The college is currently in a Modified Academic and Business Operation ( MABO ) model, which means some of the work is being performed from remote locations. When the conditions permit, based on CDC and College Administrator’s guidelines, employees will be required to resume their work on campus as directed by management. This position is located in the state of Maryland.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Which of the following best describes your level of completed education? (Education details must be included in your application.)
    • Master's Degree or above from an accredited college/university
    • Bachelor's Degree from an accredited college/university
    • Associate's Degree from an accredited college/university
    • One to two years of college credit (30 credit hours is equivalent to one year)
    • Less than 30 credits from an accredited college/university
    • High School Diploma or GED
    • None of the above
  2. * Give the name of your certification/licensure and briefly describe your related work experience.

    (Open Ended Question)

  3. * Do you have one year of recent clinical practice experience and/or knowledge in the healthcare environment and patient services?
    • Yes
    • No
  4. * Do you have one year of online education experience? (either as an online facilitator, instructor or student)
    • Yes
    • No
  5. * Do you have one year of experience in academic advising of nursing or allied health students in higher education?
    • Yes
    • No
  6. * How did you hear about this employment opportunity? If you selected 'Other' please indicate source:

    (Open Ended Question)

  7. How did you hear about this employment opportunity?
    • HERC
    • HigherEd Jobs
    • Hispanic Outlook
    • Indeed
    • Personal Referral
    • PGCC Website
    • Social Media (LinkedIn, Twitter, Facebook)
    • The Chronicle of Higher Ed
    • The Washington Post
    • Other: Please indicate below
    • Educause
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation 1
  2. Letter of Recommendation 2
  3. Letter of Recommendation 3
  4. Curriculum Vitae

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