Student Services Facilitator
Position Title Student Services Facilitator Pay Grade Level G-6 FLSA Non-Exempt Benefits
Health, dental, vision, life, short-term and long-term disability insurance, flexible spending and dependent care accounts, health savings accounts, Michigan Public School Employees Retirement Systems, TIAA 403(b), generous sick and vacation time, paid holidays, modified summer schedule, YMCA membership, Wellness Program, tuition reimbursement and professional development support.
Department West Student Services Campus Location Iron Mountain Min Salary $15.13 Max Salary $17.80 FTE
Full-time/Part-time Full-Time Position Type Staff Job Summary/Basic Function
The Student Services Facilitator for Bay College West Campus supports the functions/processes within the scope of Student Services at Bay College West. This position will be the first point of contact in student service and is responsible for welcoming and greeting visitors to the campus. This position will also be responsible answering switchboard calls, directing phone calls to appropriate parties, providing information to students and community members, providing direction to student employees, data entry, and content creation and development. This position will also assist with campus community and student events. This position may work evening shifts during the work week as needed. This position will be directed by the Bay College West Director of Student Services and will work closely with the Dean of West Campus.
• Associate degree required in related field.
• Two years of experience working in an office setting.
• Extensive knowledge of Microsoft software such as Word, Excel, and Outlook.
• Familiarity with office computer equipment.
• Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.
• Experience with writing and developing marketing and outreach materials in all media, including social media.
• Ability to respond in a prompt and rational manner in stressful situations.
• Demonstrate ethical conduct in all aspects of the work environment.
• Excellent oral and written communication skills, as well as good listening skills.
• Demonstrate a positive attitude, maturity, initiative and integrity with a professional image contributing to the success of the College.
• Accept responsibility for professional growth.
• Ability to identify needed action without continual direction.
• Excellent organization skills and ability to work under pressure.
• Knowledge of, and ability to work within, continuous improvement systems.
• Problem solving and critical thinking skills
Months Per Year 12 Hours Worked Per Week 37.5 Work Schedule 8:30 a.m. - 5:00 p.m. CST with an hour lunch Supervision Exercised
Supervises work study students
Works under the general supervision of the Bay College West Director of Student Services
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation.
The above statements are intended to describe the general nature and level of work being performed by personnel assigned into this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Job related functions may be performed with or without accommodations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Hiring, scheduling, and evaluating Work Study employees
Setting goals and objectives for self and work study employees
Delegating to the work study employees
Providing assistance and support to the Student Services Department
Creating a supportive working relationship with staff and faculty
Serves as the initial customer service contact for Student Services, assisting with assessing student needs and provide direct assistance to students in helping them to apply to the College, process paper and web admissions applications, enroll in class, collect documents, process payment, apply for funding, schedule placement testing as necessary, and help them understand the appropriate forms, processes, and procedures for all three areas of enrollment services.
Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with campus web functions (view/change their personal information, registering for classes, apply for financial aid, complete needed requirements).
Answering, screening and forwarding incoming phone calls
Greeting and welcoming guests as soon as they arrive at the office
Function as a critical link or liaison between customers and Bay College by making referrals to academic divisions, advisors, instructional staff, and other Bay College staff members when needed.
Supports the Dean of West Campus and programming associated with trainings and community outreach.
Compose, research, and update materials to provide simplified access to information for our customers, staff, and the general public. Compile and prepare correspondence and documents for mailings.
Assist with writing and developing content, including assisting with BCW social media accounts.
Provide information to students, parents, staff, and the general public in person, via telephone, U.S. mail and on-line, using extensive knowledge of FERPA, College policy, State and other Federal regulations.
Utilize electronic calendaring system to schedule appointments.
Compile/maintain up-to-date college catalogs and other pertinent information for staff and students.
Work with the Escanaba campus to coordinate new student orientation/registration programs at the West Campus.
Manages the Career Closet at the West Campus.
Works collaboratively with community and campus partners related to events taking place on campus, including the use of EMS room scheduling software.
Support scheduling for non-academic event requests at West Campus, coordinating team resources required for a successful event including: facility set up, custodial services, and technology required
Create and verify customer invoices in coordination with Accounts Receivable
Record vending machine concerns and call for service.
Provide support for the Business Office by receiving payments, checking for accuracy, and entering into financial system. Prepare bank deposits, receipts, daily reports and reconciliations. Duplicate and send materials to Escanaba campus.
Cross-train and provide backup within Student Services.
Responsible for inventory, ordering and distribution of supplies, incoming and outgoing mail; operating and maintaining standard office equipment; organizing and maintaining bulletin board information; preparing reports as needed for internal divisions and external auditing.
Assists the Director of Student Services with campus activities and events.
Organize and supervise West Campus filing/records system, both paper and electronic.
Interpret problem situations and make decisions to allow for corrective measures to be taken. Ability to respond in a prompt and rational manner in stressful situations.
Research and analyze various types of data information and make recommendations to effectively resolve problems or issues, using judgment that is consistent with standards, practices, policies, procedures, regulation, and or/government law.
Any other duties as assigned.
Beth Berube, Director of Human Resources
Melissa VanBrocklin, Human Resources Specialist
Contact Phone/Extension 906-217-4016 Contact Email firstname.lastname@example.org Contact Fax 906-217-1625
Posting Number S015P Posting Date 04/09/2021 Close Date Open Until Filled Yes Special Instructions to Applicants Quick Link for Internal Postings https://careers.baycollege.edu/postings/604 Documents Needed to Apply
- Cover Letter
Required fields are indicated with an asterisk (*).
- * What is the highest level of education attained?
- High School Diploma
- Associates Degree
- Bachelors Degree
- Masters Degree
- * How many years of experience do you have working in an office
- More than 10
- * Are you proficient with Microsoft software such as Word,
Excel, and Outlook?
- No experience
- Somewhat proficient
- Very Proficient
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