STUDENT SERVICES ASSISTANT

STUDENT SERVICES ASSISTANT

R-01196
San Diego County - Grossmont College

Transforming lives through learning isn't just the vision of the Grossmont-Cuyamaca Community College District. It happens every day with our 30,000 students who take the first step in their higher education, become trained for a new career, or learn knowledge that transforms their world perspective.

The Grossmont-Cuyamaca Community College District honors a diverse academic community and fosters equity mindedness across our institutions. As such, the District is committed to eliminating achievement gaps among different student groups by promoting a culture of appreciation for diversity, equity, inclusivity, and social justice, and continuously examining our processes and practices through an equity lens.

The District provides an excellent health and welfare benefits package to its employees. We take care of our employees and have continued to offer medical, dental and vision coverage to eligible employees and their dependents at no charge for any of the plans we offer.

Become a part of this dedicated team in beautiful San Diego County!

Please read the entire job posting before your application is submitted. Important instructions to applicants are at the bottom of the page. Be attentive when applying as many of our positions require multiple attachments.

Please note: each page of the application will save upon clicking ‘next.' Draft applications can be accessed through the candidate home page.

Job Summary
Application Deadline: Monday, May 3, 2021 at 11:59 p.m.

Department: Student Services/Placement/First Year Services

Months worked out of the Year: 12 months

FTE: 1.0

Work hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Starting Salary Range:
Range: CL-25; $3,124 (Step A) or $3,304 (Step B) Monthly
Based on education and experience

Anticipated Start Date: July 2021

Job Description

SUMMARY:

Under the direction of an assigned supervisor, perform specialized and complex clerical and technical duties involved in providing assistance to students in assigned Student Services areas.

ESSENTIAL FUNCTIONS:

Provide a wide variety of information and assistance to students regarding transfer requirements, graduation requirements and selected major requirements according to established guidelines and procedures.

Provide technical assistance and information to students regarding records, registration, EOPS, career, interest, aptitude test or counseling services; refer students with professional needs to a counselor.

Explain college and counseling policies and procedures to students; schedule counseling appointments and maintain related records.

Make referrals and assist students in the use of the Center, library, job placement and financial aid offices and other resource facilities on and off campus.

Obtain district and other college transcripts for counselors utilizing filing and data processing system.

Disseminate brochures and applications for college programs, articulation agreements, microfiche and college catalogs; assure college entrance exam applications are available.

Maintain files on waived tests, microfilm and college files for state colleges, community colleges and other universities.

Operate a variety of office equipment including a personal computer, printer, word processor, copier, microfiche and microfilm reader and printer, typewriter and ten-key calculator.

SECONDARY FUNCTIONS:

Compile and prepare statistical and other reports and records as assigned; prepare letters and other correspondence.

Maintain departmental area(s) in a safe, clean and orderly condition; assure compliance with established safety procedures and regulations.

Order materials for staff as necessary.

Train and provide work direction and guidance to student workers.

Maintain currency of qualifications for area of assignment.

Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

• Modern office practices, procedures and equipment including telephone techniques and etiquette.
• Correct English usage, grammar, spelling, punctuation and vocabulary.
• Recordkeeping techniques.

ABILITY TO:

• Provide a wide variety of information and assistance to students regarding transfer requirements, graduation requirements and selected major requirements according to established guidelines and procedures.
• Apply and explain rules, regulations and policies regarding assigned student services area.
• Learn the applicable sections of the State Education Code and other relevant laws.
• Operate a variety of office equipment including a personal computer, printer, word processor, copier, typewriter and ten-key calculator.
• Operate a personal computer including various software packages to enter and retrieve data using keyboarding skills in an efficient and effective manner consistent with requirements of the position.
• Communicate effectively both orally and in writing.
• Establish and maintain cooperative and effective working relationships with others.
• Plan and organize work to meet schedules and time lines.
• Analyze situations accurately and adopt an effective course of action.
• Train and provide work direction to others; assign and review the work of others as required.
• Understand and follow oral and written directions.
• Perform basic mathematical calculations quickly and accurately.

EDUCATION: Graduation from high school or equivalent supplemented by specialized college-level course work.

EXPERIENCE: Increasingly responsible clerical experience involving extensive public contact.

WORKING CONDITIONS: College student services environment; subject to constant interruptions and frequent interaction with students and other college and district staff.

Additional Information

SPECIAL INSTRUCTIONS TO APPLICANTS:

Applicants may find it helpful to refer back to the job posting, specifically the special instructions, while applying. Consider saving the job description or opening a new browser window.

*ATTENTION* Application materials with pictures or personal information will render your application incomplete. Please do not include any materials that were not asked for.

Having the following materials prepared and ready to attach BEFORE beginning the application may make the application experience more seamless.

Position specific required documents:

1) Complete and Current Resume

2) 1 page cover letter addressing how you meet the requirements of the position. INCLUDE in the cover letter the following two (2) questions:

a. Describe your understanding of diversity, equity and inclusion (DEI). How do you see yourself demonstrating DEI within your role?

b. What do you feel are important service skills when working with students/customers and how have you used these skills in the workplace?

*ATTENTION* Please upload .doc, .docx, or PDF files. If you are working on Google Docs or Mac files please be sure to save under .doc or PDF for file to upload correctly.

Under Federal Law, employers are required to verify that all new employees are eligible for employment in the United States. Prior to appointment to a position, you must present acceptable proof of your identity and authorization to work in the United States.

GCCCD is an Equal Employment Opportunity and Title IX employer.

Applicants who are protected under the Americans with Disabilities Act and who require accommodations for completing the application process or interviewing should notify the Human Resources Department by calling (619) 644-7679.

Offers of employment are contingent upon successful fingerprint clearance. A processing fee plus Live Scan fee will be required.


To apply, visit https://gcccd.wd1.myworkdayjobs.com/en-US/gcccdcareers/job/San-Diego-County---Grossmont-College/STUDENT-SERVICES-ASSISTANT_R-01196.

The Grossmont-Cuyamaca Community College District, a two-college district in eastern San Diego County, has been providing a high-quality education to the region since Grossmont College opened its doors in 1961 and Cuyamaca College began operating in 1978. The district is tied closely to the suburban and rural communities that it serves, providing a $1 billion economic impact to the region through its payroll, purchasing, and spending by students and alumni.

The district has a strong commitment to diversity and equity with a student population representing a broad variety of backgrounds, ethnicities, socioeconomic levels, cultures and abilities. The district strives to provide an educational environment that fosters cultural awareness, mutual understanding, and respect that ultimately also benefits the global community.

The colleges offer more than 150 degrees and certificates in a wide range of programs. Both colleges have signature programs that have become well-renowned. Grossmont College is recognized for its top-notch Administration of Justice, Culinary Arts, Nursing and Allied Health and Theatre Arts programs, while Cuyamaca is known for its Automotive Technology, Ornamental Horticulture, Environmental Health and Safety and Water/Wastewater Technology programs.

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