Associate Director of the University One Stop and Call Center

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Office of the Registrar

Associate Director of the University One Stop and Call Center

Under the direction of the University Registrar, the Associate Director (Associate Director III) assists in the management of the Office of the Registrar and is responsible for managing work operations for the University One Stop and Call Center. The Associate Director manages calendars, scheduling and coverage for the unit; develops policies and procedures in accordance with university policies, goals and objectives; conducts staff-training in the provision of excellence in customer service to assist students, families and alumni; acts with the authority of the Director in their absence; and does related work as required.

The Associate Director is a key member of the enrollment services team who works in collaboration with other managers within the division to provide essential student support services and excellent customer service to prospective and current Kean University students, families and alumni. This position requires occasional travel to the Kean Ocean campus or other locations and a flexible schedule including evening and weekend hours.

This is not a remote position and requires physical presence on campus five days per week or as determined by the Supervisor. It requires working on campus during the COVID-19 pandemic and interacting directly with students following all procedures and protocols set forth in the University’s Restart Plan and any procedures/protocols created through additional correspondence. The employee must have the ability to wear a face covering for the duration of the work day during the COVID pandemic or as determined by university protocol.

Qualifications: Bachelor’s degree from an accredited college and two years of professional experience in an institution of higher education in registrar, admissions, financial aid and/or a student services, customer service-based role is required. Master’s degree in a related field and five years of experience is preferred. Datatel/Ellucian software and retrieval experience is also preferred. Candidate must have e xperience in providing excellent customer service and e xcellent oral and written communication skills.

Candidacy review begins immediately and continues until appointment is made. Please submit your cover letter, resume/CV and contact information for three professional references. Official transcripts for all degrees are required prior to the starting date of employment.

Additional Information

Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures .

Diversity & Non-Discrimination Statement

Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity. Kean’s commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world. As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.

EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer