Student Coach, iCollin Virtual Campus

Texas, United States
Salary Not Specified
Apr 13, 2021
Employment Type
Full Time

Student Coach, iCollin Virtual Campus

2800 E Spring Creek Pkwy,, Plano Campus
Plano, Texas, 75074
United States

We are searching for an experienced Student Coach, iCollin Virtual Campus .

Job Purpose:
The iCollin Virtual Campus Program Coach promotes learning, persistence, and graduation of iCollin Virtual Campus students by comprehensively addressing their college experience. Provides educational guidance, support, and assistance using a variety of means including advising to create personalized interventions, coaching, and support services (both academic and non-academic) for the iCollin students.

Essential Duties and Responsibilities:

  • Educate students about the college admissions process, procedures, testing and advising when necessary. Work with students to help develop the capacity for career self-evaluation, including researching and administering various tools for assessment of interests, values, aptitudes and skills.
  • Foster the development of critical and creative thinking skills, problem solving, financial planning, learning strategies, time/stress management, and inter-and intra-personal skills to result in improved success in and outside of the classroom. Develop and conduct one-on-one and group meetings with students in the virtual environment as well as on campus as needed to address the above skills with students. Assist students with creating study plans and habits, preparing for tests, utilizing individual learning styles, including other student success skills and strategies. Foster peer-to-peer networking and support opportunities.
  • Serve as the primary point of contact to provide and refer students to the appropriate internal and external resources. Research and maintain current information regarding labor market trends and the occupational outlook for a wide range of careers and provide college and career counseling and guidance to students as needed.
  • Compare outcomes over time and by program. Establish and maintain tracking and reporting processes. Must be able to assess current operations and provide evaluative feedback in an effort to improve student outcomes to meet strategic goals of the college.
  • Work collaboratively with other college departments and offices to provide institutional resources, assistance, and guidance to students to overcome barriers to student success. Barriers addressed include, but are not limited to: financial aid issues, student accounts issues, behavioral issues, and wellness issues (e.g., medical withdrawals, grade appeals etc.)
  • In collaboration with faculty, assist students with establishing and revising the academic program of study by planning schedules, recommending courses and determining appropriate education solutions to overcome barriers to student success. Participate in vision and strategic planning, and goal setting of the College. Serve on university committees and work collaboratively with key areas to support persistence, and graduation initiatives. Develop and deliver presentations as requested stakeholders as a promotional activity
  • Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act), organizational plans and personnel actions. Serve as liaison between iCollin students and iCollin academic administrative staff, faculty, Student and Enrollment Services (SES), Financial Aid, and Dean of Students.
  • Conduct degree audits each semester to monitor student progress. Communicate suggestions or offers of assistance for those not progressing and for those moving along, words of encouragement. Manage, monitor, and use available early alert systems, to create intervention strategies and resolve student issues. Process college withdrawals and capture data to identify and address the reasons why students withdraw as well as create intentional intervention strategies to decrease/deter the withdrawal outcome. Maintain a student contact strategy for all students who have withdrawn in order to facilitate their re-enrollment into a degree program.
  • Identify policies, processes, procedures, and behaviors that create barriers to student success and work with the academic and SES administrative teams to address and resolve those system-level issues.
  • Must be available for remote work as needed.
  • Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values.

Required Qualifications:

Master’s degree in Counseling, Education, Social Science or related field from a regionally accredited institution and two (2) years of related experience OR equivalent combination of education and experience.

Preferred experience in a post-secondary online college setting which involved academic and career counseling, and demonstrated knowledge of career counseling through the utilization of computerized assessments.

Licenses and Certifications:
Licensed Professional Counselor (LPC) preferred.

Knowledge, Skills and Abilities:

  • Knowledge of all various college departments and degree programs
  • Knowledge of prerequisite courses, grades and other requirements needed for applying to degree programs
  • Knowledge of transfer requirements to a 4-year bridge program or other four-year degree programs
  • Knowledge of Collin College rules, policies, and practices
  • Knowledge of University Partners' transfer requirements
  • Knowledge Collin College prerequisites
  • Knowledge of transfer equivalencies
  • Knowledge of possible degree options
  • Knowledge of all applicable privacy laws and ADA requirements
  • Knowledge and ability to use multiple software, apps, and other related products in connection with their use in a virtual learning environment (synchronous and non-synchronous meeting or communication platforms)
  • Effective oral and written communication skills to include communication with individuals from diverse backgrounds
  • Experience in successfully reaching out to students and prospective students
  • Superior listening, negotiation, problem-solving, and service skills
  • Must have highly effective interpersonal skills
  • Ability to assist students with admissions testing, developmental education, and dual credit
  • Ability to offer financial aid information
  • Ability to maintain a positive attitude
  • Ability to work independently or collaboratively in a fast-paced environment
  • Ability to establish a connection with the student who is struggling academically and to help him or her to formulate an action plan to maintain satisfactory progress
  • Able to work varied hours to include days, evenings and Saturdays

Physical Demands and Working Conditions:
Light Work - Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, plus stooping, kneeling, crouching, and reaching. Relatively free from unpleasant environmental conditions or hazards. Office environment. Occasional physical effort required.

***This is a Security Sensitive position. Therefore candidates will be subject to a criminal background check.***

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.

Employment Type: Full-time Staff
Compensation Type: Annual
Compensation Range: $47,353.00 - 54,456.00

For any employment questions, please contact HR at (972) 985-3783 or .

Collin College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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