Spec V / VI, Info Tech (Endpoint Support Analyst)

Position Details

Requisition Number

S748P

Home Org Name

Information Technology (Orgn: 123331)

Division Name

College of Business

Position Title

Spec V / VI, Info Tech (Endpoint Support Analyst)

Job Class Code

MA14

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

The ITS department in the Harbert College of Business at Auburn University is searching for an Endpoint Support Analyst. Under minimal supervision, the person in this position is responsible for the selection, procurement, servicing, and disposition of endpoint technologies in a manner that helps the College achieve its strategic and operational goals. This position consults with constituents to identify and implement technology solutions to streamline processes creating efficiencies in workflows.

Essential Functions

This position will have the following responsibilities:

1) Manages the building, maintenance, and deployment of endpoint management systems. Sources, purchases, and deploys technology to customers to meet user needs. Ensures technology access is consistent across different user groups while ensuring the highest level of security. Stays abreast of emerging technologies to increase efficiencies. Develops and maintains standard operating procedures.

2) Provides consultative and technical support services to constituents to ensure timely problem resolution, system/data access, and optimal system performance. Proactively meets with stakeholders to determine technology needs for functions and events. Advises constituents in the Harbert College of Business with ways to utilize technology in efforts to streamline work processes to maximize efficiencies in workflows.

3) Analyzes processes and KPIs to measure performance against targets and identifies opportunities for improvement. Continuously evaluates processes for efficiency to enhance customer service opportunities. Collaborates with the Director to establish KPIs each year and modifies as needed to coincide with overall strategy of the department and College. On an ongoing basis, provides reports to leadership demonstrating that service level expectations are being met. Develops, implements, and oversees policies and procedures to ensure consistent service levels and quick resolutions.

4) Provides advanced support for desktop, mobile computing, and client technology. Serves as the subject matter expert in the department and resolves escalated issues.

5) Works with IT peers to develop more efficient ways to deliver technology services to customers. Participates in monthly meetings with peers across campus, as well as coordinating with other areas to develop economies of scale to resolve issues.

6) Mentors and leads junior employees.

7) Leads projects with budgets up to $25,000 and impacting up to ten users.

Education Level

Bachelor's degree from an accredited institution

Field of Study

No specific discipline

Years of Experience

4

Area of Experience

Experience in computer maintenance,
troubleshooting, graphic and web site design, and programming

Requirements for Additional Job Levels

Level V requires a Bachelor’s degree and four (4) or more years of experience. Level V has a typical salary range between $60,000 and $75,000.

Level VI requires a Bachelor’s degree and seven (7) or more years of applicable experience. Level VI has a typical salary range between $73,000 and $85,000.

Education Level

Field of Study

Years of Experience

Area of Experience

Requirements for Additional Job Levels

Minimum Skills and Abilities

Ability to prioritize and balance multiple simultaneous projects. Effective communication skills. Ability to participate in a high-performing team.

Minimum Technology Skills

Advanced knowledge of deployment, installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in an enterprise environment. Basic knowledge of TCP /IP networks. Basic knowledge of Active Directory. Intermediate knowledge of A/V equipment and principles.

Minimum License and Certifications

Desired Qualifications

- Experience in a higher education setting.
- Experience deploying and supporting desktop computer hardware, software, and peripherals in an Active Directory enterprise environment of 500+ devices.
- Bachelor’s degree or higher from an accredited institution in Information Technology or related field.

Salary Grade

35

Salary Range

$51,900 - $99,600

Job Category

Information Systems/Technology

Working Hours if Non-Traditional

List any hazardous conditions or physical demands required by this position

Posting Date

04/12/2021

Closing Date

04/26/2021

EEO Statement

A commitment to an inclusive and diverse campus environment is required. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/22296
Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

1. How were you made aware of this opportunity?
   • AU Employment website
   • Employment websites (Indeed, HigherEd Jobs, etc.)
   • Veterans Assistance Services
   • Disability Assistance Services
   • Newspaper
   • Professional Journal
   • Listserv
   • HR email
   • Social Media
   • State Employment Service
   • Walk-in
   • Other
2. Please select the answer that best describes your current employment relationship with Auburn University.
   • Not a current Auburn employee
   • Current Auburn employee in position less than one year
   • Current Auburn employee in position more than one year
3. Do you have Bachelor's degree or higher from an accredited institution?
   • Yes
   • No
4. How many years of experience do you have in this type of position?
   • 0-1
   • 2-3
   • 4-6
   • 7+