Dean of Student Support Services and Student Conduct Officer

Washington, United States
Competitive Salary
Apr 12, 2021
Employment Level
Employment Type
Full Time
SALARY: $99,986.00 Annually
OPENING DATE: 04/07/21   CLOSING DATE: 05/03/21 04:00 PM  


Please be aware that this recruitment closes at 4:00 p.m. PST. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

The Community Colleges of Spokane is seeking a highly motivated and qualified individual for the position of Dean of Student Support Services and Student Conduct Officer in the Student Affairs Division at Spokane Falls Community College (SFCC). 

SFCC is a beautiful campus overlooking the Spokane River and near the urban center of Spokane, a mid-sized city in the inland Pacific Northwest with a high quality of life and quick access to the outdoors. More information about relocating to / living in Spokane is available here:

SFCC is one of two accredited community colleges that comprise the Community Colleges of Spokane. Serving about 8,200 students, SFCC strives to be an educational leader and a responsive partner with the community and region to provide access to relevant programs of the highest quality. We offer a large liberal arts/transfer program (approximately 75% of total enrollment) as well as state-of-the-art professional technical programs (about 25%). We strive to embrace diversity, promote equity, and foster global awareness at every level of our college.

Under the direction of the Vice President of Student Affairs, provide administration, direction, and leadership for assigned student support programs, services and staff including management of a wide variety of student support service functions or activities. The Dean of Student Support Services and Student Conduct Officer provides administration, direction and leadership for student support programs, services and staff across the SFCC service area in the following areas: Advising and Counseling, Student Activities, Clubs & Government, Concurrent Enrollment, Student Conduct, and New Student Orientation.

  • Supervise, evaluate, coordinate, and direct all college functions pertaining to counseling and advising students. *
  • Coordinate New Student Orientation in collaboration with other departments and divisions. 
  • Coordinate and collaborate with internal stakeholders to address academic advisee assignments, new student orientation advising needs, and advising logistics.
  • Maintain liaison with community agencies, schools, special programs, and interest groups that offer student services related programs or services to the community at large. *
  • Oversee and support the Office of Concurrent Enrollment programs and K-12 partners with general policies and procedures.*
  • Oversee and support student life programs including government and activities. *
  • Administer the Student Code of Conduct, due process and student discipline. *
  • Handle referrals from the VP/T9C to the Title 9 Administrative Panel. *
  • Adjudicate student appeals and grievances within areas of responsibility. *  
  • Ensure Student Support Services are consistent and meet the highest standards of confidentiality and customer service. *
  • Represent Student Affairs in the Guided Pathways process and coordinate Guided Pathways Teams in collaboration with Instructional Deans.
  • Engage in continuous assessment of services provided by assigned programs and offices, prepare reports, and implement data-driven changes. *
  • Assist the Vice President with developing an overall vision, plan, framework, and accountability measures of development for units reporting under Student Support Services. *
  • Develop, encourage, and coordinate in-service training and staff development for assigned academic, professional exempt and classified staff. *
  • Chair or serve on various college committees and participate in professional organizations as appropriate to assignment. *
  • Chair Behavioral Intervention Team (BIT) overseeing the work and assignments of team members to cases as needed. Facilitate monthly meetings. *
  • Direct the preparation and management of a budget within institutional parameters and guidelines for assigned areas of responsibility including the service and activities budget. *
  • Supervise (train, schedule, evaluate, discipline, and respond to grievances) academic, professional exempt, classified and part-time personnel. Adhere to the faculty Master Contract, classified bargaining agreement/rules, and all district rules and regulations ensuring efficient operations. *
  • Inform and educate staff about behavior and performance expectations, provide timely and accurate feedback regarding performance, and ensure performance and behavioral problems are corrected promptly and effectively. *
  • Support and advance the CCS strategic plan, and perform other duties as assigned. *
 * Indicates this is an essential duty.  


  • Master’s degree from an accredited institution. 
  • Five (5) years of increasingly responsible experience in Student Services or Student Affairs. 
  • Five (5) years of combined work experience within any of these areas that serve students: Advising and Counseling, Student Activities, Clubs & Government, Concurrent Enrollment, Student Conduct and/or New Student Orientation.
  • Demonstrated commitment to serve faculty, staff, and students with diverse backgrounds, interests, goals, and abilities.  
  • Demonstrated competence in planning, and evaluation, fiscal, program management, and employee contract administration. 
  • Demonstrated effectiveness in leading and motivating staff and students in a collegial shared governance environment.  
  • Acceptance of the responsibility to promote the welfare and best interests of students at all times.
  • A demonstrable understanding and acceptance of the mission, values, goals, objectives, and strategic plan of CCS.
  • The ability to perform assigned duties in a manner consistent with applicable laws, regulations and goals of the institution, and community and technical college system.
  • Demonstrated commitment to fostering and supporting a teaching, learning, and working environment that honors diversity, equity and inclusion.
  • Previous experience as an Administrator in higher education.
  • Working knowledge of Customer Relations Management (CRM) software and PeopleSoft
  • Demonstrated experience writing and securing grant funding. 
  • Demonstrated experience in program development, student engagement, student success initiatives, and collaboration with instructional programs. 
  • Ability to design, develop, and implement programs and services for students that close the equity gap.
  • Experience in virtual environments delivering student support programs


TOTAL COMPENSATION $128,087 - $132,773.
 Total compensation is an estimate based upon adding the following amounts together:
  • Base compensation, plus
  • Current employer-paid health and related benefit contribution rates, plus
  • Median retirement fund contributions. 
  • The actual total will vary depending upon each employee's enrollment choices.

    Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H1-B visa.   In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.  Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.  Once an applicant is chosen for an interview, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

    • Work is performed in a normal, temperature-controlled office environment.  
    • Work is sedentary in nature.   
    • Frequent use of computer and exposure to terminal screens.  
    • Visual focus and strain.   
    • Work directly with students/clients.  
    • Work involves constant interruptions and requirement to answer on demand questions by phone, in person, or electronically.  
    • Frequent repetitive hand/wrist motions and finger manipulation.  
    • Frequent oral and auditory communication with others.
    • Contract 12-month position.
    • Position is exempt from Fair Labor Standards Act (FLSA).
    • Requires local or regional travel. If using personal vehicle proof of driver's license and car insurance required.
    • Criminal background check required.


    To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:
  • CCS online application.
  • Cover letter addressing your qualifications as applied to the responsibilities of this position. *
  • Comprehensive resume. *
  • Names, addresses, and telephone numbers of three professional references.*
  • College transcript(s) if applicable - unofficial/copies of transcripts are acceptable for initial application, official copies must be submitted upon acceptance of job offer.
  • NOTE:  All of the above are required to ensure your consideration for this position.  The item(s) marked with an asterisk are required attachments to your application prior to submission.
    Community Colleges of Spokane does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, parental status or families with children, status as a mother breastfeeding her child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of trained guide dog or service animal by a person with disability, genetic information or any other legally protected category.  Please direct all inquiries regarding compliance with access, equal opportunity and/or grievances to the Chief Administration Officer, Community Colleges of Spokane, 501 N. Riverpoint Blvd., PO Box 6000, MS 1004, Spokane WA 99217-6000 or call 509-434-5037; WA Telecommunication Relay Services (TRS) 1-800-833-6384 or 7-1-1.