Manager - Student Financial Services (Cashier's Office)

Job Description

Embry-Riddle Aeronautical University’s Prescott, Arizona campus is hiring a Manager of Student Financial Services to support the Bursar Department. Embry-Riddle's Prescott Campus is respected worldwide for cutting-edge instruction and training for tomorrow’s aviation, aerospace, security and intelligence leaders. Prescott is a mile-high city and its climate reflects seasonable weather excellent for flying. Daytime averages are 80°F in the summer and 45°F in the winter. At 5,000 ft. above sea level, it boasts a mild climate, clean air, pristine wilderness areas, and nearby national forests. The university is a small, private, residential university in the mountains of Arizona with approximately 3,500 students. Staff/faculty/student interaction is highly valued and is a central theme of our campus. It is located 100 miles north of Phoenix and 120 miles south of the Grand Canyon.

Responsible to supervise and direct office staff in University policies and procedures regarding student financial services, balance the office/bank activity to the general ledger daily, control collection accounts, review check, charges & receipt totals from office balance sheet and review checks for online bank deposit daily, and monitor in-house collection accounts aged to 121 days prior to sending to UA Collections.

• Direct supervision of two/three regular full-time employees in the Cashiers office.
  
  
• Responsible for enforcing all student financial policies and procedures in the flow of daily transactions and communication of the student body.
  
  
• Counsel students who have specific problems beyond the normal cashier problems. Must be able to identify and solve the problems that arise outside of policy. Must be able to direct students to the proper office in order to reach the quickest and best solution for the student. Avoid “running the student around”.
  
  
• Investigation of accounts upon inquiry of both parents and students and provide resolution to the same. Investigate and solve student account problems for flight and campus staff and faculty.
  
  
• Maintain and collect on all student accounts. Conduct University Cancellation process each term in a professional and timely manner. Write-off charges that cannot be sent to collection agencies and uncollected balances when accounts are returned from an agency.
  
  
• Monitor Third Party billing for both international and domestic students. Review sponsor aging and monitor outstanding sponsor invoices.
  
  
• When Financial Aid posts aid, Manager posts Cashier’s side to post aid to student accounts.
  
  
• Manage Financial Holds on student accounts.
  
  
• Manage SHP service indicators for self-pay helicopter students.
  
  
• Coordinate the financial activity of all students during the Registration, Refund and Withdrawal period.
  
  
• Provide a monthly recap of postings to the Tuition Revenue Account and PC returned items to the Controller’s office.
  
  
• Manually monitor all financial activity of Internships, Independent Study, Exchange, Study Abroad and Tuition Waiver Students.
  
  
• Run and work Employees with Balance report. Contact employees regarding unpaid balances.
  
  
• Manually move unapplied flight deposits back to flight account that have moved to the student account to pay flight related charges. The excess deposit gets hung up in student account and creates an unapplied credit must be corrected manually.
  
  
• Do write-offs for small credit balances left on accounts when students leave university & cannot be refunded due to small amounts.
  
  
• Budget Manager is responsible to control, prepare and stay within department budget.
  
  
• Responsible for monitoring in-house delinquent student accounts aged to 121 days.
  
  
• Review and approve student refunds over $5,000.
  
  
• Provide good communication between Cashiers office and the Assistant Director of Business -Financial Services as well as the Student Financial Services team at DB.
  
  
• Responsible for maintaining and reporting for online payment plans each semester.
  
  
• Help Assistant Director of Business -Financial Services with running reports, posting and controlling the activities through Campus Solutions.
  
  
• Responsible for attending Refund Committee meetings and creating student account spreadsheets for refund accounts.
  
  
• Create and send out “estimated bills” to new incoming students at the beginning of each fall/spring semester.
  
  
• Responsible for monitoring all posting of computer input on student accounts.
  
  
• Submit check request to account to return external scholarship funds when students withdraw or don’t attend both semesters. Send check with cover letter to donor with brief explanation.
  
  
• Responsible for applying and cleanup of financial service indicators on student accounts. Monitor unpaid flight activities in ETA system; ground/unground students as necessary.
  
  
• Provide backup for various processes run by Cashier’s staff when they are out (i.e. student refunds, return items, posting daily revenue from Flight rentals, Flight & Eagle Card deposits and transferring helicopter deposits made online to UHI dollars).
  
  
• Participate in monthly Campus Community Meetings via Teams.
  
  
• All other duties as assigned by the Assistant Director of Business - Financial Services.
  
  

ERAU benefits include:

• Retirement Plan - ERAU offers immediate vesting and provides a 6% gift and will match up to 3.5% of employee contributions
  
  
• Two BC/BS health plans – PPO and high deductible plan with a health savings account
  
  
• Tuition waivers for employees, spouses, and dependent children
  
  
• Use of various campus services: fitness center, library, mail room and enjoy observation flights
  
  

Qualifications

• Read and comprehend instructions, write information, and complete simple forms.
  
  
• High school (or GED) level ability in spelling, grammar, basic composition, and math.
  
  
• One to three years of banking or accounting experience