Administrative Support Specialist I/II - Academic
- Employer
- Auburn University
- Location
- Alabama, United States
- Salary
- Salary Not Specified
- Date posted
- Apr 9, 2021
View more
- Position Type
- Administrative, Academic Affairs, Academic Administration, Other Academic Affairs, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Academic Advising & Academic Support Services, Disabled Student Services
- Employment Level
- Administrative
- Employment Type
- Full Time
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Position Details
Requisition Number
S747P
Home Org Name
International Programs
Division Name
Provost and VP Academic Affair
Position Title
Administrative Support Specialist I/II - Academic
Job Class Code
DB03A-B
Appointment Status
Full-time
Part-time FTE
Limited Term
No
Limited Term Length
Job Summary
This person will serve as the insurance co-coordinator for both the Auburn University International Students and Scholars Office and the AU Graduate Student Health Insurance program.
Both of these programs are mandatory for AU foreign national students, scholars and their dependents. This person will also cross-train in handling other insurance products including faculty/staff emergency travel insurance and student program trip cancellation insurance.
Essential Functions
This person has a variety of duties including, but not limited to:
1. Student health insurance enrollment and billing.
2. Explanation of benefits to clients.
3. Communications with clients regarding claims procedures.
4. Assisting clients to obtain due benefits from the insurance carrier.
5. Communicate with the insurance carrier regarding problems, changes in policy and accuracy in benefit documentation.
6. Work with various groups on campus regarding program administration in addition to the Office of International Programs and the Graduate School.
Education Level
High school diploma or equivalent
Field of Study
Years of Experience
Level I requires 4 years of experience
Area of Experience
Administrative support services
Requirements for Additional Job Levels
Level II requires 6 years of experience in administrative support services
Education Level
Field of Study
Years of Experience
When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.
Area of Experience
Requirements for Additional Job Levels
Minimum Skills and Abilities
The ability to effectively communicate; excellent interpersonal skills; attention to detail; ability to patiently interact with clientele; strong customer service skills; ability to comprehend insurance documents explaining benefits, policies, and premium calculations; accounts receivable experience.
Minimum Technology Skills
Proficiency in computer applications. Solid knowledge of various database and software programs.
Minimum License and Certifications
Desired Qualifications
Additional education beyond high school and experience in the healthcare industry is desired. Experience with Banner is also desired.
Salary Grade
28
Salary Range
$22,300 - $41,700
Job Category
Office/Administrative Support
Working Hours if Non-Traditional
N/A
List any hazardous conditions or physical demands required by this position
N/A
Posting Date
04/09/2021
Closing Date
04/30/2021
EEO Statement
A commitment to an inclusive and diverse campus environment is required.
Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings
https://www.auemployment.com/postings/22275
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
- Letter of Recommendation
Required fields are indicated with an asterisk (*).
- * How were you made aware of this opportunity?
- AU Employment website
- Employment websites (Indeed, HigherEd Jobs, etc.)
- Veterans Assistance Services
- Disability Assistance Services
- Newspaper
- Professional Journal
- Listserv
- HR email
- Social Media
- State Employment Service
- Walk-in
- Other
- * Please select the answer that best describes your current
employment relationship with Auburn University.
- Not a current Auburn employee
- Current Auburn employee in position less than one year
- Current Auburn employee in position more than one year
- * Do you have a high school diploma or equivalent?
- Yes
- No
- * How many years' experience do you possess in administrative
support services?
(Open Ended Question)
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