Administrative Support Specialist I/II - Academic

Position Details

Requisition Number


Home Org Name

International Programs

Division Name

Provost and VP Academic Affair

Position Title

Administrative Support Specialist I/II - Academic

Job Class Code


Appointment Status


Part-time FTE

Limited Term


Limited Term Length

Job Summary

This person will serve as the insurance co-coordinator for both the Auburn University International Students and Scholars Office and the AU Graduate Student Health Insurance program.

Both of these programs are mandatory for AU foreign national students, scholars and their dependents. This person will also cross-train in handling other insurance products including faculty/staff emergency travel insurance and student program trip cancellation insurance.

Essential Functions

This person has a variety of duties including, but not limited to:

1. Student health insurance enrollment and billing.

2. Explanation of benefits to clients.

3. Communications with clients regarding claims procedures.

4. Assisting clients to obtain due benefits from the insurance carrier.

5. Communicate with the insurance carrier regarding problems, changes in policy and accuracy in benefit documentation.

6. Work with various groups on campus regarding program administration in addition to the Office of International Programs and the Graduate School.

Education Level

High school diploma or equivalent

Field of Study

Years of Experience

Level I requires 4 years of experience

Area of Experience

Administrative support services

Requirements for Additional Job Levels

Level II requires 6 years of experience in administrative support services

Education Level

Field of Study

Years of Experience

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Area of Experience

Requirements for Additional Job Levels

Minimum Skills and Abilities

The ability to effectively communicate; excellent interpersonal skills; attention to detail; ability to patiently interact with clientele; strong customer service skills; ability to comprehend insurance documents explaining benefits, policies, and premium calculations; accounts receivable experience.

Minimum Technology Skills

Proficiency in computer applications. Solid knowledge of various database and software programs.

Minimum License and Certifications

Desired Qualifications

Additional education beyond high school and experience in the healthcare industry is desired. Experience with Banner is also desired.

Salary Grade


Salary Range

$22,300 - $41,700

Job Category

Office/Administrative Support

Working Hours if Non-Traditional


List any hazardous conditions or physical demands required by this position


Posting Date


Closing Date


EEO Statement

A commitment to an inclusive and diverse campus environment is required.

Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How were you made aware of this opportunity?
    • AU Employment website
    • Employment websites (Indeed, HigherEd Jobs, etc.)
    • Veterans Assistance Services
    • Disability Assistance Services
    • Newspaper
    • Professional Journal
    • Listserv
    • HR email
    • Social Media
    • State Employment Service
    • Walk-in
    • Other
  2. * Please select the answer that best describes your current employment relationship with Auburn University.
    • Not a current Auburn employee
    • Current Auburn employee in position less than one year
    • Current Auburn employee in position more than one year
  3. * Do you have a high school diploma or equivalent?
    • Yes
    • No
  4. * How many years' experience do you possess in administrative support services?

    (Open Ended Question)

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