Technology Solutions Partner 1 or 2

Location
Idaho, United States
Salary
Salary Not specified
Posted
Apr 09, 2021
Employment Level
Administrative
Employment Type
Full Time


University of Idaho

Technology Solutions Partner 1 or 2


Location: Moscow

Division/College: Technology

Employee Category: Classified

Pay Range: Depends upon experience, see below

Full/Part Time: Full Time

Position Summary:
The Technology Solutions Partner 1 (TSP 1), individually and as part of a team of TSPs, serves as the primary ITS liaison, technology service representative, and technical advisor for departments and colleges across UI campus(es). The primary focus of this position is to provide customer support to the University Community. Duties include using excellent customer service skills to fulfill requests and resolve issues in person, by phone or by email, and assisting customers with technical questions or directing the customer to the appropriate ITS group or service.

The Technology Solutions Partner 2 (TSP 2), individually and as part of a team of TSPs, serves as the primary ITS liaison, technology service representative, and technical advisor for departments and colleges across UI campus(es). The primary focus of this position is to provide customer support to the University Community. Duties include using excellent customer service skills to fulfill requests and resolve issues in person, by phone or by email, and assisting customers with technical questions or direct the customer to the appropriate ITS group or service. They also collaborate with customers to find technology solutions that meet customer needs and follow University policies and standards.

Salary Range, depending on education and experience:
  • Technology Solutions Partner I - $20.00 to $28.13 per hour
  • Technology Solutions Partner II - $23.53 to $29.40 per hour


    Minimum Qualifications:
    High School diploma or GED.
    TSP 1: Minimum of 1 year of experience in an information technology role, specifically providing direct customer support.
    TSP 2: Minimum of 4 years of experience in an information technology role, specifically providing direct customer support.


    Preferred Qualifications:
    TSP 1:
    • Associate’s degree or higher in an information technology field.
    • CompTIA A+ certification
    • MTA: Windows Operating System Fundamentals certification or equivalent.
    • Strong customer service orientation with the commitment and drive to provide “first class customer service and support.”
    • Excellent organization and attention to detail.
    • Excellent verbal and written communications and the ability to communicate to a variety of audiences.
    • Excellent critical thinking and problem-solving skills.
    • Basic understanding of enterprise network infrastructure and connectivity.
    • Experience in Higher Education.
    • Possess a valid driver’s license and able to successfully pass a driver’s record check.

    TSP 2:
    • Bachelor’s degree in an information technology field.
    • CompTIA A+ certification.
    • MTA: Windows Operating System Fundamentals certification or equivalent.
    • Apple Certified Support Professional (ACSP) certification.
    • Strong customer service orientation with the commitment and drive to provide “first class customer service and support.”
    • Excellent organization and attention to detail.
    • Excellent verbal and written communications and the ability to communicate to a variety of audiences.
    • Excellent critical thinking and problem-solving skills.
    • Experience working within a complex network infrastructure and VoIP equipment, operation and application.
    • Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf.
    • Experience in Higher Education.
    • Possess a valid driver’s license and able to successfully pass a driver’s record check.


    Physical Requirements & Working Conditions:
    • Frequently lifts, carries, and/or otherwise moves information technology equipment weighing up to 50 pounds indoors and outdoors.
    • Ability to traverse between buildings, floors within buildings, ladders, and crawl or maneuver in tight places.


    Posting Number: SP002706P

    Posting Date: 02/04/2021

    Closing Date:

    Open Until Filled: Yes

    Special Instructions:
    Posting to remain open until a sufficient pool of candidates is identified.

    This posting is for either a Technology Solutions Partner 1 or 2 (depending on qualification) and we are filling multiple positions.

    Please include a letter of qualification addressing how you meet each requirement for the position. To receive first consideration please submit application materials no later than February 18, 2021.


    Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

    To apply, please visit: jobs.uidaho.edu

    EEO Statement
    University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.




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