Director of Operations, GPAC



Position Details

Requisition Number

S741P

Home Org Name

AU Performing Arts Center

Division Name

AU Performing Arts Center

Position Title

Director of Operations, GPAC

Job Class Code

AB18

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

Reporting to the Executive Director of the Jay and Susie Gogue Performing Arts Center ( GPAC ) at Auburn University, the Director of Operations is responsible for strategically planning and directing the day-to-day facility and front-of-house operations at GPAC .

Oversees all front-of-house operations including ticketing functions, patron relations, supervision of staff, and concessions.

Responsible for facility maintenance, facility event rentals, and safety and security.

Essential Functions

1. Responsible for overseeing the front-of-house operations including the supervision of full and part-time staff, house management, volunteer training, and third-party vendor management including ticket sales customer relationship management ( CRM ), information technology, concessions, merchandise sales, parking, custodial, police and security, and grounds. Collaborates with internal and external constituents and other University and/or third-party operation-centric enterprise for scheduled performances and daily operations. Responsible for building access and key distribution while maintaining accurate records.

2. Manages facility maintenance plans and serves as the point of contact for internal and external constituents and vendors ensuring maintenance and repairs are completed to contract specifications. Communicates with Executive Director, GPAC and internal and external constituents keeping them informed of work progress, answering potential questions, responding to issues and submitting short and long term facility goals.

3. Manages facility rentals at GPAC by coordinating with prospective internal and external clients to engage initial consultations, deliver rental quotes, administer contracts, organize staffing and vendor needs, manage and execute performances/events, and complete financial settlements.

4. Monitors the delivery of an accurate and complete calendar of GPAC daily events for staff.

5. Oversees the development and maintenance of an emergency action plan which includes the components of health and life safety, fire safety, and police and security. Serves as safety coordinator working closely with Auburn University Risk Management and Campus Safety and Security ensuring facility compliance.

6. Performs other related duties and responsibilities as assigned by the Executive Director, GPAC .

Education Level

Bachelor's degree from an accredited institution

Field of Study

Theatre Management, Arts Administration, Business Administration, Public
Administration, or relevant field

Years of Experience

8

Area of Experience

Experience in theatre operations, facilities
management/operations, business
administration/operations, arts administration,
and/or patron services.

Requirements for Additional Job Levels

Education Level

Indicated education is required; no substitutions allowed.

Field of Study

Years of Experience

Indicated experience is required; no substitutions allowed.

Area of Experience

Requirements for Additional Job Levels

Minimum Skills and Abilities

Minimum Technology Skills

Minimum License and Certifications

CPR and AED certifications required or must be obtained within the first 90 days of employment.

Desired Qualifications

Customer service, and contract negotiation experience and experience in theatre/ performing arts center and/or hospitality management are highly desired.

Strong knowledge of computer applications in Windows and Mac environments including CRM ticketing software (Tessitura, AudienceView, Vedini, etc.), venue management software (Ungerboeck, etc.) and Microsoft Word, Excel, Outlook, and other Office 365 applications (OneDrive, SharePoint, Teams, etc.) and Smartsheet.

Experience in Theatre/performing arts facility management and/or front of house management.

Facility rentals in theatre, performing arts, or related field.

Operations management at a large, multi-faceted facility.

Hospitality management – food, beverage, and concessions management.

International Association of Venue Managers Academy for Venue Safety and Security and/or CVP certification is also desired.

Salary Grade

35

Salary Range

$51,900 - $86,400

Job Category

Arts/Museum

Working Hours if Non-Traditional

Varies: Daytime, Late Nights, and Weekends.

List any hazardous conditions or physical demands required by this position

Posting Date

04/08/2021

Closing Date

EEO Statement

A commitment to an inclusive and diverse campus environment is required.

Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/22086
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation
  2. Other
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How were you made aware of this opportunity?
    • AU Employment website
    • Employment websites (Indeed, HigherEd Jobs, etc.)
    • Veterans Assistance Services
    • Disability Assistance Services
    • Newspaper
    • Professional Journal
    • Listserv
    • HR email
    • Social Media
    • State Employment Service
    • Walk-in
    • Other
  2. * Please select the answer that best describes your current employment relationship with Auburn University.
    • Not a current Auburn employee
    • Current Auburn employee in position less than one year
    • Current Auburn employee in position more than one year
  3. * Do you have a bachelor's degree or higher from an accredited institution in Theatre Management, Arts Administration, Business Administration, Public Administration, or relevant field?
    • Yes
    • No
  4. * How many years of experience do you possess in in theatre operations, facilities management/operations, business administration/operations, arts administration, and/or patron services?

    (Open Ended Question)

  5. * In which of your position(s) did you obtain this type experience?

    (Open Ended Question)

  6. * Do you possess or have the ability to obtain a CPR and AED certifications within the first 90 days of employment?
    • Yes
    • No


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