Office Associate - Veteran & Military Services
Requisition ID: req3146
Job Title: Office Associate - Veteran & Military Services
Department: Enrollment Mgmt & Student Svcs
Location: Columbus Campus
Employment Type: Staff
Employment Status: Part-Time Professional
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
The Office Associate, Veteran and Military Services provides general administrative, clerical, project and case management support for the area. This role utilizes basic to advanced office and research skills depending upon assignment and work demands. This position also supports the functions of the Manager and other staff in this area.
Professionalism, Positive Approach, Managing Work, Quality Orientation, Continuous Improvement, Leveraging Feedback, Customer/Student/Employee Focus, Communication, Collaboration, Planning and Organizing
ESSENTIAL JOB FUNCTIONS
Provides administrative and clerical support to the Manager and staff. Maintains and sets up a filing system that is virtual and physical. Completes and processes forms, records, and other documents in accordance with established procedures. Organizes the ordering and storing of supplies as needed. Assists the department in scheduling meetings, including invitations, parking passes, and room scheduling. Assists with special events by coordinating rooms and partnering with other departments to ensure successful set-up and execution of special events. Maintains confidential or sensitive records and information.
Provides support for audits including site visits and materials. Work with department to help edit program webpages as needed. May be assigned to originate correspondence on behalf of Manager and maintain signature authority on delegated routine matters. Assists staff with obtaining price quotes and submission of purchase orders.
Provides customer services within the area including students, general public and others by: Furnishing and obtaining information; resolving routine problems; assisting with procedures, processes and requirements; performing other customer service responsibilities, as necessary. Maintains exceptional public relations and customer service to the general public, students, faculty, staff and others.
Greets and routes students and other visitors to the appropriate place, answers telephone, routes calls, takes messages, and provides general information about the area. Become familiar with general student and specific Veteran resources in order to assist students in completing necessary enrollment and VA paperwork.
Participates in proactive outreach to students and assists with student success initiatives. Initiates work orders such as housekeeping, general maintenance, etc. and follows through until completion. Furnishes and obtains information and works to resolve issues with the Manager.
Provides assistance with the department work study students to help cover projects needed to be completed within the area. Communicates with staff regarding messages and student questions in a timely manner.
Monitors the program budget accounts and informs the faculty on the amounts left in the accounts, as needed.
DIVERSITY, EQUITY & INCLUSION
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
OTHER DUTIES & RESPONSIBILITIES
Attends all required department meetings and training. Works a flexible schedule including overtime as required and approved to meet workload demands. Regular, predictable, and punctual attendance is required. Other duties as required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly sits, but may stand and walk for extended periods of time. Employee converses verbally or manually with others in person and by telephone. Employee occasionally reaches with hands or arms, climbs or balances and stoops, kneels, crouches or crawls. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts or exerts force of up to 10 pounds when moving files, boxes and other materials.
Typical office environment.
Knowledge, Skills and Abilities:
Knowledge of: standard office procedures and practices; office administration; business English word usage, spelling, sentence structure, and punctuation; business and legal formats.
Skill in: excellent verbal and written communication; organization; customer service; conflict resolution; general typing; application of job software including word processing and spreadsheets; proofreading standard business correspondence and other written documents; customer service; office organization; creating functional report formats; verbal and written communications; performing mathematical calculations including addition, subtraction, multiplication, decimals, percentages and fractions.
Ability to: develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgment; perform complex tasks and prioritize multiple projects; effectively communicate information in oral and written forms; excellent listening skills and participant in collaborative work; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures and diversity; problem solve effectively; exhibit a pleasant public manner and telephone etiquette; originate correspondence; work independently.
Minimum Qualifications: High School Diploma or GED. One (1) years’ experience in a customer service position, with general computer skills using job-related word processing and spreadsheet software. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). An appropriate combination of education, training, coursework and experience may qualify a candidate.
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