Receptionist - Portland, ME

Massachusetts, United States
Salary Not specified
Apr 08, 2021
Employment Level
Employment Type
Full Time

Receptionist - Portland, ME

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
Northeastern University's Roux Institute is designed as an engine of innovation, talent-building, and economic growth for Portland, Maine, and northern New England. Partnerships set our model of graduate education and research apart. With leading companies and nonprofit organizations at the table from day one, we're creating programs that are preparing the workforce to stay agile and thrive in a competitive landscape powered by artificial intelligence. We're nurturing an environment for high-impact research and innovation in computer and data science, digital engineering, the advanced life sciences and medicine, and other tech fields. And we're helping entrepreneurs launch businesses focused on and powered by technology. Together, we envision an “innovation corridor” that in the coming years will stretch from Boston to Portland and beyond.

The Receptionist performs two key front-line customer service duties for the Roux Institute. First, they will provide reception and phone coverage for The Roux Institute in our new campus on the Portland waterfront. They will be the first point of contact for staff, students, and guests who contact or visit the office, including prospective students, applicants, community and corporate partners. The goal is to greet, screen and welcome these guests and team members following the public health guidelines in accordance the state of Maine, the CDC and Northeastern University. In this role, they will greet, screen and admit every person who comes through the door. They will also be responsible for checking in and printing visitor badges for all guests. Second, when not greeting and screening arrivals to the campus, they will be responsible for assisting with Roux Enrollment-related tasks that may include calling prospective student applicants. scheduling meetings for applicants with enrollment coaches and performing independent research projects.

With these duties, they will be asked to handle complex and confidential situations and may be asked to assist with unexpected administrative needs on an ad hoc basis. The ability to draft and produce memos and routine research, proof-read and edit, and design and layout basic documents/presentations with graphics is a plus. Other requests may include: conducting internet research for data collection, researching travel options, and working with various university resources to ensure technical support for office equipment during regular business hours and evening classes. They will also assist with staffing meetings and classes to ensure proper setup and arrangements.

The successful candidate will be energized by being a key player in keeping the daily operations of a vibrant facility running and will be able to anticipate needs of the team to keep operations running smoothly.

Bachelor's degree preferred plus two to three years of administrative experience. Must demonstrate maturity, diplomacy, common sense, close attention to detail, professionalism and a team-oriented approach and be able to handle sensitive and confidential information. Can effectively troubleshoot and resolve office technology issues. Excellent writing and analytical skills as well as strong interpersonal and communications skills are a must. Excellent computer skills coupled with the ability to conduct internet research on a variety of topics and effectively utilize Microsoft Office applications such as Word, Excel and PowerPoint, Access as well as the Adobe Suite including InDesign.

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit


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