Director, Academic Affairs Business Analysis #605323

Northern Arizona University
Arizona, United States
Salary Commensurate with experience
Apr 07, 2021
Employment Level
Employment Type
Full Time

Job Description

Position Summary

The Academic Affairs Business Analyst (AABA) Director will lead a team that provides business analysis support primarily to the offices of the Provost, Vice Provost for Academic Operations (VPAO), Vice Provost for Teaching, Learning Design and Assessment (VPTLDA), University Registrar, University Advising and the Center for International Education (CIE). Key goals of these offices are student retention and success, quality academic programs, efficient and effective University processes, and integrity of the NAU degree.

The Director is responsible for directly supervising the Business Analyst Leads who lead implementation, on-going improvements and maintenance of the technical systems and business processes that allow the Academic Affairs departments to meet their objectives. The Director will be responsible for the organization, project prioritization, and function of a single cohesive AABA unit. This individual must have a broad understanding of functional area processes and the university-wide implications of any project, enhancements, or modifications to systems that are supported by the team. Systems that are currently supported by this team include but are not limited to: PeopleSoft, OnBase, Salesforce, Civitas, as well as several third party vendor products including 25Live (CollegeNet), Smart Planner (Jacks Planner), College Scheduler (Jacks Scheduler), Sunapsis (immigration management and interface with the Dept of Homeland Security SEVIS system) and various federal reporting systems related to higher education.

Essential Position Responsibilities

  • Provide leadership and vision in identifying, defining, and implementing innovative projects that support student success and retention efforts that align with the strategic goals of the Academic Affairs division and NAU.
  • Manage the Academic Affairs program portfolio (with Business Analyst Leads) across all areas to ensure appropriate project resource allocation, development of project scope and timelines, identification of project stakeholders, business requirements elicitation, assessment metrics, development of program/project communication plan, and utilization of other successful project management practices.
  • Coordinate priorities and projects with the NAU ITS Project Management Office.
  • Coordinate priorities and projects with business analyst Directors and Leads in other divisions, as needed.
  • Clearly communicate activities and issues, including unexpected or anticipated opportunities and challenges, to the VPAO and other Academic Affairs leadership.
  • Coordinate project requests and determine priorities across Provost, Vice Provost (AA/TLDA), Registrar, CIE and University Advising at the division-level with Academic Affairs leadership and team leads.
  • Serve as a member of the Academic Affairs leadership team contributing to strategic planning efforts and divisional initiatives in support of the mission and goals of the university; represent Academic Affairs on University and community committees as required.
  • Exemplify sensitivity to cultural diversity in order to communicate and interact effectively while representing Academic Affairs within and outside the University.
  • Supervise Business Analyst Leads responsible for project implementation and production support/maintenance teams including hiring, training, creating professional development goals, and conducting annual performance reviews.
  • Ensure development and continuation of a cohesive and cross-trained business analyst team in Academic Affairs.
  • Manage ongoing operational efficiencies across all supported systems to ensure prioritized support of production issues, scheduling and planning of ongoing system maintenance, updates and fixes testing, system upgrades, coordination of reporting requests with Institutional Research and Assessment and Enterprise Analytics and Reporting departments, and ongoing optimization of basic business processes.
  • Coordinate periodic in-depth business process review sessions with business analyst team members, and supported areas to identify if inefficiencies or redundancies exist; recommend opportunities for improvements, innovations, and work with areas to document, implement and communicate changes across the division.
  • Appropriately oversee area budget in conjunction with the Financial Oversight Manager.

Minimum Qualifications

  • Bachelor’s degree in business administration or related field,
  • 5-7 years of relevant experience, and
  • 3-5 years of management or supervisory experience, or
  • A combination of related education, experience & training.

Preferred Qualifications

Master’s degree or PhD in business administration or related field.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.