COVID-19 Support Specialist (Temporary)

Position Summary 

The COVID-19 Support Specialist is responsible for managing the FLC immunization and exemption records for FLC students and providing COVID-19 support to assist with questions related to testing, vaccination, quarantine, isolation and other COVID-19 related items. As a member of the Health Center Team, this position will support students through a variety of tasks related to COVID-19 organization and communication.    

Minimum Qualifications 

• One or more years of customer service or related experience proving a strong customer service orientation with sensitivity to the needs of others while exercising utmost confidentiality    
• One or more years in public health or recent public health graduate with thorough knowledge and understanding of COVID-19   
• Effective verbal and written communication skills.    

• Demonstrated ability to work effectively with Spreadsheets, word processing and other Microsoft Office programs.   
• Demonstrated ability to prioritize, meet deadlines, remain organized and accomplish tasks   

Preferred Qualifications 

• Associate or bachelor’s degree in public health    
• Recent experience working with COVID-19 planning   

• One or more years as a Medical Office Assistant.   
• One or more years in a supervisory role   

Major Responsibilities 

• Serve as the main contact for all COVID-19 student inquiries   
• Effectively communicate via phone, email and in-person ensuring information and instructions are provided accurately and delivered with high quality and in a timely manner to students, parents and other campus departments   

• Manage the immunization verification process for all FLC students, including reviewing and granting exemptions in accordance with state guidelines.   
• Track mandatory tests and communicate consequences to those who do not comply.   
• Work directly with Fort Lewis College’s Banner Information system and the Fort Lewis App to ensure accurate student information is represented.   
• Monitor all COVID-19 related tickets, voicemails and requests   
• Collect and maintain all data and information related to COVID-19   

• Provide current public health information and education related to COVID-19 to student and campus community   
• Prioritize requests and inquires to ensure students needs are met   
• Processing data entry and scanning COVID-19 documents to maintain organized student records   
• Collaboratively work with Skyhawk Station Director and staff    
• Responsible for maintaining confidential information    

• Demonstrates a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities   
• Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.   
• Produces and remediates digitally accessible materials in accordance with FLC standards.   
• Perform other duties as assigned   

Work Conditions 

The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

•  Moderate noise (i.e. business office with computers, phone, and printers, light traffic).   
• Ability to work in a confined area.   
• Ability to sit at a computer terminal for an extended period of time.   

Compensation  

Salary is $20.00 per hour plus a comprehensive benefits package. Enter any applicable start date here. 

 
Application Process 
A complete application packet includes: 

• Cover letter addressing interest and qualifications for position 

• Include details regarding how your personal and professional experiences allow you to encourage a learning environment grounded in equity and inclusion.  “How do you envision contributing to Fort Lewis College’s commitment to equity and inclusion?” 

• Resume 

• Names and contact information for three current, professional references 

Submit materials as one PDF file via email to: 

Temphire-HealthCenter@fortlewis.edu 

Application materials received by April 21, 2021, will receive full consideration. 

Position will remain open until filled. 

The successful candidate will be required to submit original, official college transcripts,  

and pass a background check. 

The College and the Community  

Fort Lewis College, a public institution located in Durango, Colorado, offers degree programs in arts, business, education, health fields, humanities, social and natural sciences, and teacher education. Our inspiring mountain campus is located atop a scenic mesa overlooking historic Durango and situated between the San Juan Mountains and the desert Southwest. We are committed to accessible and high-quality baccalaureate education, and our hallmarks are remarkably close relationships between students and faculty, the freedom of intellectual exploration, and the challenge of experiential learning. Our 3,300 students come from 48 states, 17 countries, with 36% Native American and Alaska Native backgrounds, and 11% Hispanic backgrounds. Durango is a thriving multicultural community of 18,500 set along the beautiful Animas River Valley. Averaging 300 sunny days per year, the community is known for its outdoor lifestyle and friendly, festive atmosphere. Durango is also the cultural and economic hub of the Four Corners region, rich in dining, shopping, and entertainment, and linked with airline service to hubs in Denver, Phoenix, and Dallas. 

Equal Opportunity   

Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment.  

To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.  

Questions about Title IX sex discrimination?  

Office of the Title 9 Coordinator  

Molly Wieser  

230 Skyhawk Station  

1000 Rim Drive  

Durango, Colorado 81301  

(970) 247-7241 wieser_m@fortlewis.edu  

Other discrimination questions?   

Office of the Equal Opportunity Coordinator  

David Pirrone  

192 Education Business Hall  

1000 Rim Drive  

Durango, Colorado 81301  

(970) 247-7182 djpirrone@fortlewis.edu  

Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request. 

  * Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.  

ADAA Accommodations  

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.