Financial Aid Customer Service Specialist
- Employer
- Lake-Sumter State College
- Location
- Florida, United States
- Salary
- Salary Commensurate with experience
- Date posted
- Apr 6, 2021
View more
- Position Type
- Jobs Outside Academe, Non-profit & Government Organizations
- Employment Level
- Non-Tenured Track
- Employment Type
- Full Time
At LSSC your success is our mission.
We value People. Our employees are empowered to take actions that
positively impact our students and each other. We value Diversity.
By embracing and celebrating our differences, we offer an inclusive
and supportive work culture. We value Forward Thinking. By
encouraging innovation and a collaboration, we foster a creative
learning environment for students and staff. If you are looking for
a place with ample opportunity to grow in your career,
consider LSSC.
Financial Aid Customer Service Specialist is a motivated,
self-directed office professional that has excellent communication
and organizational skills. The Specialist must have the ability to
be flexible and adapt to changes quickly and efficiently. This
position is responsible for educating current and potential
students on financial aid policies and procedures including, but
not limited to Satisfactory Academic Progress, federal and state
aid eligibility, and Professional Judgement requirements. The
Financial Aid Customer Service Specialist manages the student
contact through written, in-person, and electronic
communication.
Responsible for demonstrating LSSC’s values of learning, people,
student success, forward thinking, commitment to excellence,
accessibility, diversity, partnerships, and sound management
practices.
PRINCIPAL DUTIES & RESPONSIBILITIES:
1. Provide exceptional customer service to a diverse community
of students.
2. Maintains office coverage for phones, email, chat and walk-in
students.
3. Hire, train, and supervise Financial Aid student workers.
4. Maintain student confidentiality in accordance with FERPA
regulations.
5. Determine eligibility and assist the financial aid counselors in
maintaining the Bright Futures program and other state program
recipients.
6. Review and process Consortium agreements between other
institutions.
7. Assist financial aid staff with verification and awarding of
financial aid files.
8. Collecting and reviewing documentation for C Flags.
9. Maintain financial aid files and electronic records.
10. Review and Recommend updates to the LSSC financial aid
website.
11. Responsible for reviewing and collecting all necessary
documentation for all Unusual Enrollment History students.
12. Update job procedures in the Department’s Training Manual
13. Assist in facilitating on and off campus workshops.
14. Preform other duties as assigned.
QUALIFICATIONS:
EDUCATION: Required: Minimum Bachelor Degree from an accredited institution.
EXPERIENCE: Required: Minimum of two (2) years of progressively responsible financial aid experience required or (5) years of other relevant financial experience.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Excellent process-improvement and documentation skills, and the
ability to work effectively as part of a team to meet the needs of
a diverse student population.
Demonstrated proficiency with technology, organized, and able to
perform under pressure in a fast-paced, high-performance
environment.
The ability tor represent the Financial Aid Office and the College
with professionalism and deliver information in a positive manner
while facilitating exemplary service to students.
Strong written and verbal communication skills as well as
outstanding customer service skills.
Must be able to work a flexible schedule during peak times to
support service to students.
Ability to exercise important human relations skills in
establishing and maintaining effective working relations.
Ability to exercise discretion in decision making.
Ability to read and interpret federal and state rules and
regulations.
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