FAFSA Outreach Counselor
- Employer
- Lake Sumter State College
- Location
- Florida, United States
- Salary
- Salary Commensurate with experience
- Date posted
- Apr 6, 2021
View more
- Position Type
- Administrative, Business & Administrative Affairs, Financial Affairs
- Employment Level
- Non-Tenured Track
- Employment Type
- Full Time
At LSSC your success is our mission.
We value People. Our employees are empowered to take actions that
positively impact our students and each other. We value Diversity.
By embracing and celebrating our differences, we offer an inclusive
and supportive work culture. We value Forward Thinking. By
encouraging innovation and a collaboration, we foster a creative
learning environment for students and staff. If you are looking for
a place with ample opportunity to grow in your career,
consider LSSC.
The FAFSA Outreach Counselor serves as the primary contact for
students completing the Free Application for Federal Student Aid
(FAFSA). This position provides community-focused engagement to
encourage and assist in FAFSA completion. The Outreach Counselor
provides support to students, LSSC staff, and the general public
regarding federal financial aid programs and the application
process. The Outreach Counselor will assist the Director and
collaborate with other departments to develop strategies that
support departmental goals and objectives, and aid the college in
overall enrollment, retention, and student satisfaction
efforts.
Responsible for demonstrating LSSC’s values of learning, people,
student success, forward-thinking, commitment to excellence,
accessibility, diversity, partnerships, and sound management
practices.
PRINCIPAL DUTIES & RESPONSIBILITIES:
1. Provide community-focused engagement to encourage and
assist in FAFSA completion, including, but not limited to, high
schools, churches, youth groups, and other community
organizations.
Provide technical intervention support to students and others
completing the FAFSA. Provide support to students throughout the
verification process.
2. Provide coordination and supervision of Financial Aid student
service operations to ensure exceptional customer service to a
diverse community of students.
3. Redesign LSSC website and other materials to facilitate the
FAFSA process. Develop marketing "campaigns to complete" in
collaboration with Marketing Team.
4. Responsible for staff training, including admissions, athletics,
and enrollment coaching staff on FAFSA completion process. Attend
recruitment activities and events with the Admissions team.
Responsible for conducting orientation sessions and activities for
new students.
5. Collaborate with other offices and departments to provide
appropriate resources to students, represent Financial Aid at
various programs on and off campus, and serves on college
committees as appropriate.
6. Independently conduct analysis on students who have had their
Free Application for Federal Student Aid selected for verification,
determine and request additional information as needed.
7. Prepare data reporting to track Financial Aid progress starting
at FAFSA completion through awarding and degree completion.
8. Provide up-to-date, accurate, and complete information to
students and parents in person, via phone, e-mail, or chat during
peak service times. Coordinate all consumer information
systems (e.g., in person, phone, email, and web site).
9. Develop effective working relationships with internal and
external partners.
10. Assist the Director and collaborate with other departments in
developing strategies that support the goals and objectives of the
department, division and college in enrollment, retention, student
satisfaction and other related areas.
11. Flexible schedule required working nights and weekends
supporting student events and during peak times to support service
to students.
12. Perform other duties as assigned.
QUALIFICATIONS:
EDUCATION: Required: Minimum Bachelor Degree in a related field from an accredited institution.
Preferred: Master’s Degree.
EXPERIENCE: Required: Minimum of three (3) years financial aid or education experience or up to
six (6) years progressive financial aid experience.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Excellent process-improvement and documentation skills, and the
ability to work effectively as part of a team to meet the needs of
a diverse student population.
Demonstrated proficiency with technology, organized, and able to
perform under pressure in a fast-paced, high-performance
environment.
The ability tor represent the Financial Aid Office and the College
with professionalism and deliver information in a positive manner
while facilitating exemplary service to students.
Strong written and verbal communication skills as well as
outstanding customer service skills.
Must be able to work a flexible schedule during peak times to
support service to students.
Ability to exercise important human relations skills in
establishing and maintaining effective working relations.
Ability to exercise discretion in decision making.
Ability to read and interpret federal and state rules and
regulations.
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