Enrollment Manager

Walden University, a Certified B Corporation® with 50 years of experience serving a diverse community of career professionals, is currently seeking a dynamic and engaging Enrollment Manager. As an Enrollment Manager, you are passionate about customer experience and team performance. Your competitive, self-motivated spirit will lead a team of Enrollment Specialists to exceed goals and provide a positive impact on the student journey. You will coach and develop your team to exceed expectations for prospective students and organizational goals. Student experience will be your core focus of everything you do, continuously finding opportunities to elevate student satisfaction and team productivity. As a leader within Recruitment, you'll contribute to a culture of collaboration, innovation and diversity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee functions related to enrollment management of the unit and broader University
• Oversee unit staff including hiring, evaluating and training
• Recommend process changes based on reports and analyses of enrollment trends
• Prepare and present reports and analyses of enrollment trends
• Serve as a liaison between senior management and staff
• Build and maintain relationships with University stakeholders
• Supervise and coordinate projects related to enrollment management of the unit and broader University
• Oversee the evaluation of credentials for students' applications for admission per existing policies and criteria
• Manage the day-to-day processes of team
• Create a workplace culturethat is consistent with the identified mission, vision, guiding principles, and values of the organization
• Meet and exceed goals and key performance indicators as set by company objectives
• Coach, mentor and develop team, including overseeing new employee onboarding and providing career development planning
• Provide effective ongoing performance feedback through employee recognition and performance management
• Requires the ability to work a flexible schedule, weekends, and evenings to accommodate student, departmental and company's needs

May perform other duties and responsibilities that management may deem necessary from time to time.

TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor's Degree required
• Experience with managing teams
• Minimum four years of relevant experience including sales and/or sales management. Previous higher education or relevant experience preferred
• Experience with a customer relationship management platform is required, Salesforce experience preferred
• Outstanding interpersonal relationship building and employee coaching and development skills. Demonstrate successful verbal, written and interpersonal skills
• Demonstrated ability to motive others
• Demonstrate strong project management and effective time management skills with sense of urgency and ability to plan and prioritize daily activities
• Demonstrated ability to adapt to change in a fast-paced environment while maintaining a positive attitude
• Ability to manage multiple tasks efficiently and effectively by meeting and exceeding quality standards
• Demonstrate proven ability to think critically, problem solving and show good judgment
• Must maintain confidential student data in line with the Laureate Code of Conduct and Business Ethics policies
• Must comply with Walden code of business conduct and ethics policy in all professional activities