499683 - Associate Registrar

499683 - Associate Registrar

Classificaiton: Administrator II-Range A
Department: Registration and Records
Sub-Division: Records
Salary Range: Salary commensurate with experience and qualifications
Appointment Type: At Will
Time Base: Full-Time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, CSUF Garden Grove Center, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.


Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:
The Office of Registration and Records is committed to serving students and the campus community by providing quality service that facilitates enrollment, retention, and degree completion, while maintaining accurate academic records for the University. We are also responsible for processing transfer credit, maintaining articulation agreements, with other institutions. Additionally, we register new and continuing students for classes, maintain academic records, prepare transcripts and diplomas, and reviews petitions for exception to University Policy. We are seeking an exceptional individual to join our team as the Associate Registrar. The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness..

Within the Office of Registration and Records (R&R) and under the general direction of the University Registrar, the Associate Registrar has managerial responsibility for Registration, the Titan Degree Audit Unit, and the Admissions and Records Service Center (ARSC). The Associate Registrar serves as a member of senior management and acts as the Registrar's representative in his/her absence. Responsible for knowledge and understanding of various responsibilities and activities of the units reporting to the Registrar's Office (Titan Degree Audit, Articulation, Graduation, Records, Petitions, ARSC, Registration) and their interrelationship of duties, policies, and other components. Demonstrates leadership in supporting improved R&R customer service for the campus community. Supervises the Registration Manager, the TDA/Articulation Manager, and the R&R Business Analyst.

Oversees the updates and edits for the Registration Guide produced for fall, spring, and summer terms. Responsible for oversight of functions and updating of the office phone tree, the web-based inquiry system “Ask Tuffy”, and the R&R Helpline. Manages testing activities for CMS Student Records functions required by system maintenance packs (MP) updates. Assigns testing, monitors the completion of testing responsibilities, and reports any technical issues. Problem solves issues escalated from areas of responsibility. Maintains content for R&R webpages and is responsible for timely adjustments of dates and content as required.

Collaborates with other managers in R&R to ensure that the ARSC provides adequate and appropriate level of support to various internal units. Coordinates with other campus offices for activities related to registration including New Student Orientation, Transfer Student Orientation, Early State Program, International Students Office, Disabled Student Services, Student Financial Services, Financial Aid, University Extended Education, Academic Advising Center, and academic departments. Maintains documentation of processes which impact areas under direction. Researches and implements changes to processes. Independently exercises considerable latitude in determining and achieving unit objectives on a day-to-day basis to meet established goals. Consults with higher level management and develops and implements recommendations, guidelines, and operational procedures. Interprets, applies, and recommends modifications to departmental and campus policies as necessary. Other Duties assigned.


Essential Qualifications:
Bachelor’s degree from an accredited four-year college or university. A minimum of three years of management experience in a customer service environment. Experience with complex, interdependent, online student information system. Experience with imaging systems and online web services. Demonstrated ability to use independent judgement in the application of complex policies. Possession of excellent oral and written communication skills.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.


Preferred Qualifications:
Master’s degree from an accredited college or university. A minimum of three years of management experience in a Records and/or Admissions environment. Experience using Common Management System (CMS), PeopleSoft, U.Achieve, OnBase). Demonstrated ability to implement and troubleshoot technological systems. Familiarity with complexities of a large, urban, and culturally diverse campus.


Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator


Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).


Application Deadline: Apr 22, 2021 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/499683/499683-associate-registrar

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