Professional Services Specialist IV, School of English Studies

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School of English Studies

English as a Second Language Program (ESL)

Professional Services Specialist IV

Under the supervision of the Executive Director of the School of English Studies and the ESL Office Manager, the Professional Services Specialist IV (PSSIV) is responsible for performing basic professional functions to support ESL Program operations and the School using established policies, procedures and guidelines. The PSSIV acts as the first point of contact for students and visitors entering the office; provides excellent customer service and information to students, faculty, staff and visitors regarding procedures, forms, program requirements, the school website and other related areas; and does related work as required. This position requires travel and a flexible schedule including evening and weekend hours.

This is not a remote position and requires physical presence on campus as determined by the Supervisor. It requires working on campus during the COVID-19 pandemic and interacting directly with students following all procedures and protocols set forth in the University’s Restart Plan and any procedures/protocols created through additional correspondence. The employee must have the ability to wear a face covering for the duration of the workday during the COVID pandemic or as determined by university protocol.

Qualifications: Graduation from an accredited college with a Bachelor’s degree and one year of professional experience in higher education is required. Preferred qualifications include: Bilingual or strong knowledge of English and Spanish, both written and oral; professional experience teaching in/working for an ESL program, study abroad program or in an academic department in higher education; and experience working with international populations or experience living/studying abroad. Working knowledge of university information systems including KeanWISE and Ellucian is also preferred. Candidate must have a high level of competency with Microsoft Word, Excel and PowerPoint and the ability to learn and utilize modern computer software including, but not limited to: learning management/web based learning systems and Google platforms. Excellent oral and written communication skills and organizational skills are essential.

Candidacy review begins immediately and continues until appointment is made. Please submit your cover letter, resume/CV and contact information for three professional references. Official transcripts for all degrees are required prior to the starting date of employment.

Additional Information

Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures .

Diversity & Non-Discrimination Statement

Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity. Kean’s commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world. As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.

EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer