Instructional Designer, Faculty Assistance Center

Requisition ID:

Job Title: Instructional Designer, Faculty Assistance Center

Department: Digital Ed & Instructional Svc

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation: $21.50/hr

Schedule: Part-Time; Mon - Fri

Job Description:

The College

Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes.

With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision.

We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City

Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

Position Summary

The Instructional Designer I – Faculty Assistance Center provides individual support for faculty and staff regarding online learning-related issues, such as: using the Blackboard learning management system and other instructional technologies; online Instructional course design; troubleshooting technical issues; and formal/informal training workshops.

This role monitors and responds to faculty and staff requests and helps design, maintain and enhance online courses using strong customer service skills and computer/technology expertise applying best practices in quality instructional design.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Quality Orientation, Continuous Learning, Adaptability, Planning and Organizing and Positive Approach


Customer Service

Models exceptional customer service, teamwork, and professionalism in the development/support process in an academic setting.

Interacts with faculty and staff in response to inquiries, concerns, and requests regarding online learning courses and issues. Ensures course support and development is completed on time and meets standards of quality.

When in an office setting, walk-ins are greeted and offered assistance in a one to one setting Responds to requests submitted to an online ticketing system, email, Teams, and phone. Follows consistent procedures in troubleshooting issues and responding to technical support requests.

Follows approved-upon departmental processes in accurately recording requests. Acts as liaison with other college departments/initiatives that use Blackboard, such as the Testing Center, IT Support Center, Disability Services, and College Credit Plus.

Technical Support

Assists faculty and staff with daily troubleshooting of Blackboard courses and other related peripheral technology and software.

Gathers information, analyzes symptoms, accurately diagnoses and resolves online course technical issues and/or redirects problems to appropriate resources.

Helps faculty with external products integrated with Blackboard as much as possible, i.e., software programs, browsers, operating systems, mobile devices, and partners such as Collaborate, Kaltura, SoftChalk, Zoom, etc.

Stays current on elements of online course technologies. Assists in roll-out of new Blackboard features to campus community.
Works with the IT department in performing fixes; testing system functionality before and after software upgrades and integrations; and other back-end issues.

Instructional Design

Collaborates with faculty and staff subject matter experts to help create and maintain high-quality online course content that represent the most current, research-based ideas in a given industry and instructional/curricular strategies.

Assists faculty in developing materials, converting existing materials, and presenting materials online according to best practices in instructional design. Provides assistance with videos, audio files, interactive quizzes, eBooks, conversions, and captioning.
Helps research new Blackboard features.

Ensures that Columbus State's vision and mission are reflected in all aspects of the student online experience, i.e. implementing standard course navigation, aesthetics, and online courses elements that are user friendly and designed for optimum student success. Assists with ADA, copyright compliance, and security issues related to Blackboard and other peripheral products.
Helps create or find graphics and images for courses.


Develops and delivers large and small group workshops on Blackboard and other instructional technologies. Informally consults and coaches faculty and staff on individual course design and Blackboard use.

Creates handouts, online videos and tutorials. Maintains online learning resources and knowledgebase. Keeps abreast of developments in online teaching innovations.

Diversity, Equity and Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties and Responsibilities

Attends all required department meetings and training. Works outside of a normal work schedule, as needed to meet workload demands. Other duties as required. Regular, predictable, and punctual attendance is required.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description.

While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer.

The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts up to 10 pounds.

Working Conditions

Typical office environment. Regular exposure to moderate noise typical to business offices.

Knowledge, Skills and Abilities: Knowledge of: instructional design; distance learning; web development; multimedia and web standards; web accessibility; online copyright issues; Mac OS; broad understanding of relevant software computer applications and equipment; multimedia design; customer service principles and practices. Skill in: excellent verbal and written communication; online technical support; excellent customer service in a higher education setting; conflict resolution; general typing; planning, organizing and self-management; superior critical thinking, problem-solving, analysis, and synthesis skills; utilizing Microsoft Office, multimedia software applications, and the Internet. Ability to: work creatively, independently, and in a team environment; use good judgement; perform complex tasks and prioritize multiple projects; maintain confidential and sensitive information; demonstration initiative; work across academic content areas, technologies, software, and tools; maintain effectiveness when experiencing major changes in personal work tasks, schedule, or work environment; adjust positively to work within new work structures, processes, requirements, or cultures; write and speak clearly and effectively using professional etiquette; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures and diversity; problem solve effectively.

Minimum Qualifications: Bachelor’s Degree in education, a computer-related field, instructional design, or curriculum development.

Two (2) years customer service, technical support experience, and troubleshooting and problem-solving learning management system and/or computer-related technical issues.

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

An appropriate combination of education, training, coursework and experience may qualify a candidate.

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