GENERAL SUMMARY: The Manager Enrollment manages the daily functions of a team of Enrollment Advisors through coaching and development. This role is responsible for ensuring the highest level of team performance is achieved through optimizing individual talents and driving team productivity. Additionally, the Manager Enrollment understands the systems, prepares, and interprets department status reports to provide guidance to the team as well as senior leadership. Identifying best practices, the Manager Enrollment advises and manages the team through issues and problems. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support the Director Enrollment with proposing policy and
procedural changes to improve student retention and degree
attainment. Manage the day to day processes and point of contact
for Admissions, Registrar, RPI, etc. on a regular basis. Point of
contact in absence of Director Enrollment availability.
Manage daily functions for team of Enrollment Advisors through
coaching opportunities, mentor identified leaders on the team and
provide guidance for new hires.
Provide on-going coaching and motivation of enrollment
representatives to achieve objectives by providing tools and
creating motivation to encourage individual and team development as
well as revenue and profit growth. Meet and exceed enrollment goals
as set by company objectives.
Collaborate with peers to identify and develop best practices
to contribute to the growth of the business.
Responsible for submitting annual reviews for approval with
subsequent delivery of reviews to Enrollment Advisors.
Participate with interviewing and selection of new enrollment
Support the development of new strategies for success for
Participate on project assignments representing Enrollment
Business Unit for the organization.
EDUCATION and/or EXPERIENCE:
Bachelor's Degree required
Minimum four years of relevant experience, or combination of
education and relevant experience in higher education
administration or related environment
Demonstrate ability to motive others
Demonstrated successful organizational and communication skills
(verbal, written and interpersonal)
Demonstrated project management, effectivetime management
skills with sense of urgency and ability to plan and prioritize
Working knowledge of Microsoft Office (Word, Excel, Power
Demonstrate ability to coach and develop to consultative
Demonstrate consistency in adapting to change in a fast-paced
environment while maintaining a positive attitude. Ability tomanage
multiple tasks efficiently and effectively by meeting and exceeding
Demonstrated ability to work well with both customers and
Demonstrate proven ability to think critically, problem solving
and show good judgment
Must maintain confidential student data in line with the
Laureate Code of Conduct and Business Ethics policies
Must comply with Laureate code of business conduct and ethics
policy in all professional activities