Executive Director, Client Support Services

Posting Job Title

Executive Director, Client Support Services

Department

Operations

Position Type

Full-time Salaried

Number of openings

1

Job Summary

The Executive Director of Client Support Services serves as a member of the Information Services leadership team. This position is responsible for overall direction, leadership, and management of Client Support Services which includes Technical Support Center operations, Computer Lab management, IS Service Management and Multimedia Services. The Executive Director of Client Support Services works collaboratively with senior leadership, deans, functional areas, faculty, staff, and students to deliver an engaging service-oriented environment for technical support and services for the campus community.
The Executive Director, Client Support Services provides overall strategic planning and direction for the division by establishing strategy and executing vision on operations related to Technical Support Center, IS Service Management, Computer Lab Management and Multimedia Services. This position collaborates to develop and implement both strategic and operational plans in support of the college’s goals and objectives.
This position develops and maintains strong relationships with organizational leadership, colleagues, vendors, faculty, staff and college community; serves as a division lead through participating in organizational forums and discussions; provides strategic and tactical leadership.
This position is responsible for creating, managing and maintaining the Client Support Services budgets as the budget administrator, including but not limited to preparing budget reports, presenting recommendations to executives, and monitoring expenditures. The Executive Director directs and coordinates budgeting activities and the implementation of organization's budget policies by closely working with procurement, the budget office, internal IS support, and the CIO.
In addition, the Executive Director, Client Support Services provides back-up support to the VP/CIO as needed and assists VP/CIO with strategic initiatives, process improvements and Cabinet Presentations; collaborates with the Project Management Office (PMO) Director on Resource & Portfolio Management; and assists the Project Management Office with strategy and planning of projects.

Required Qualifications

Bachelor’s degree in Information Technology or relevant field of study
6-10 years' experience managing diverse technical support teams and related planning
Ability to lead project teams to ensure expectations, deadlines, and budgets are met
Proven ability to work effectively with administrators, faculty and students of a comprehensive community college.
Excellent communication and interpersonal skills
Excellent leadership, team motivation and delegation skills
Excellent customer service skills
Excellent conflict resolution skills
Excellent organization and management skills
Excellent scope and issue management skills
Excellent risk and resource management skills
Excellent analysis and problem solving skills

Preferred Qualifications

Master’s degree in Information Technology or relevant field of study
National Incident Management System (NIMS) certification
ITIL Foundations certification
ITIL Practitioner certification
Knowledge of a broad range of multimedia technologies such as projectors, control systems, video conference technologies, document cameras, and PA systems

Required application documents

Resume and cover letter

Hours per Week

40

Work Hours/Days

8 a.m.-5 p.m., occasional evenings/weekends

Salary Grade Level

LVL19

Salary

Competitive rate of pay

Location

Overland Park Main Campus

Disclosures

Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.

In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Johnson County Community College welcomes the application of any qualified candidate and does not discriminate on the basis of race, color, age, sex, religion, marital status, national origin, disability, veteran's status, sexual orientation, gender identity, genetic information or other factors which cannot be lawfully considered, to the extent specified by applicable federal and state laws.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email Hr@jccc.edu.

For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc.) refer to the links on our Career page.

Advertised: 26 Mar 2021 Central Daylight Time
Applications close: 16 Apr 2021 Central Daylight Time