IT System Administration - Entry (Non-Permanent)



Description

Columbia Basin College ("CBC" or the "College") seeks an IT System Administration – Entry (Non-Permanent) to backfill various system administration, data management and customer support tasks during the implementation of ctcLink project at CBC. The Information Services (IS) department supports the mission of the college by managing and maintaining systems critical to student success, including infrastructure and hardware (networking equipment, servers, computer workstations), software (desktop and web applications) and providing technical support to CBC students, faculty and staff. This position reports to the Assistant Director for System Administration & Development.

This position is open until filled. First consideration will be given to applicants whose complete application has been received by April 5, 2021 @ 11:59 PM Pacific Time.

Primary Responsibilities

  • Perform basic system administration tasks; reset passwords and perform login troubleshooting in Active Directory, Office 365 and related systems; troubleshoot login issues and escalates to higher IT staff if necessary;
  • Assist with account creation, maintenance and administration; assist with account permissions and security roles; troubleshoot permission and license assignment issues;
  • Decommission user accounts and add, manage and reset passwords in Tableau system;
  • Add and maintain friendly URLs/URL rewrites in Internet Information Service (ISS) system;
  • Assist with data management and reporting;
  • Create, maintain and support data reports according to department standards, using SQL Server Reporting Services and Tableau;
  • Work with end users to determine requirements and data elements for reports;
  • Collaborate with Institutional Research (IR) department and assist in maintaining data systems at CBC, including SQL Server jobs, SSIS packages and data interoperability between systems;
  • Write SQL queries to develop reports, fulfill data requests and troubleshoot data issues;
  • Perform customer support for desktop and enterprise applications;
  • Resolve support tickets related to various desktop and enterprise applications used at CBC;
  • Work with end users to identify, troubleshoot and resolve software issues with applications such as Microsoft Office suite, Adobe suite, Zoom, Microsoft Forms and others; escalate tickets to higher IT staff if necessary;
  • Assist with managing and maintenance of the CBC’s Content Management System (CMS); create blank pages on the website for web ambassadors; adds/maintain links on the website header;
  • Provide support for web ambassadors on editing web pages with HTML if WYSIWYG editor is not sufficient for desired result;
  • Create, maintain and update web forms using OU Forms; and
  • Perform other duties as assigned.


Required Qualifications

  • Associate's degree in IT or related field from an institutionally accredited college or university;
  • One (1) year of IT helpdesk experience; and
  • One (1) year of experience with MS SQL and Tableau.
Preferred Qualifications:
  • Bachelor's degree in IT or related field from an institutionally accredited college or university;
  • Familiarity with Active Directory, Office 365/Azure AD and PowerShell;
  • Familiarity with CBC enterprise application software and related SQL database systems.


Skills & Abilities

Analytical Skills : Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures;

Problem Solving Skills : Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics;

Technical Skills : Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others;

Customer Service Skills : Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

Design Skills : Generate creative solutions; translate concepts and information; collect and research data; use feedback to modify designs; apply design principles; demonstrate attention to detail;

Interpersonal Skills : Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things;

Multi-Tasking : Ability to complete multiple tasks simultaneously and accurately in a fast-paced environment;

Flexibility : Ability to prioritize workflow, to be open to change in direction and work quickly and effectively with change and interruptions;

Teamwork : Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; build morale and group commitments to goals and objectives; support everyone's efforts to succeed; and

Leadership : Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence the actions and opinions of others; accept feedback from others; give appropriate recognition to others.

TERMS OF EMPLOYMENT:

This position is a full-time, overtime-eligible, classified staff position. This is a non-permanent position with employment up to 18 months. The typical work hours are Monday through Thursday, from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately.

PROCESS NOTE:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., IT, Problem Solving, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.).

CONDITIONS OF EMPLOYMENT:

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.

OTHER JOB ELEMENTS:

The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

PHYSICAL DEMANDS:

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach, and manipulate objects. The position requires mobility, including traveling between buildings on campus. Duties may involve moving materials weighing up to 30 pounds on a regular basis such as papers, files, boxes, equipment, computers, etc., and rarely requires moving materials weighing over 30 pounds. Manual dexterity and coordination are required while operating equipment such as computer keyboard, monitor, projector, calculator, printer, and standard office equipment.

WORK ENVIRONMENT:

Work environment includes office, classroom, lab or other setting as appropriate. The noise level in the work area is typical of similar environments with personal interruptions and background noises.

UNION CLAUSE:

This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.

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